Technical Support Specialist- NY

Technical Support Representative

 

Xtend Division of Amcom Software, Inc.

 

 

Do you want to be part of an innovative and rapidly growing organization?

 

Amcom Software, the premier provider of mission critical communication solutions, has successfully partnered with some of the most respected healthcare, university, government and corporate organizations in the country for over 22 years.  Our success is greatly attributed to the achievements of our valued employees and currently, we are seeking a Technical Support Specialist for our Xtend Division located in New York.

 

Description:  You will be responsible for continuing the company’s reputation for superior customer service by providing first level technical support to clients across the nation.  In this role you will analyze, troubleshoot and resolve problems that are received through the Technical Support Help Desk.  This position offers the ability to expand your IT skills and provides great opportunity for professional growth and advancement.  Because we provide 7x24 service to our customers, off-peak and on-call support work is required.  Some travel to customer sites for on-site training purposes is also required.

 

Qualifications:  The successful candidate will have 1-2 years of Software Support/Helpdesk experience along with experience in analyzing and resolving problems occurring with Windows networked applications. Experience with Crystal Reports, DOS, MS Windows 2000, XP, PC Anywhere and Heat (or other CRM system) is desirable. College Degree, preferably in a technical field, or equivalent experience.

In addition to technical knowledge, candidates must have excellent communication and inter-personal skills and be committed to maintaining a courteous and professional telephone presence at all times.

 

As a mid-sized company, Amcom provides variety and learning opportunities in a friendly and team-oriented environment.  We value our employees and share our success with them by providing competitive pay and benefits package.  If you’re looking for a challenging and exciting opportunity, submit your resume, cover letter, and salary requirements in confidence to:

 

 

Xtend Division of Amcom Software

Human Resources

171 Madison Ave., 8th floor

New York, NY 10016

Email: TSSxtend.Amcom@hiredesk.net

Website: www.amcomsoftware.com

EOE