Telecom Engineer

About Akamai If you use the Internet for anything – to check sports scores, book a hotel, track an order, or watch a movie trailer online – you've probably used Akamai's services without even knowing it. Akamai is the leader in powering rich media, dynamic transactions, and enterprise applications online. An S&P 500 and NASDAQ 100 company, Akamai has transformed the Internet into a more viable place to inform, entertain, interact, and collaborate for more than 2,000 enterprises. Akamai - Powering a Better Internet. As a Systems Engineer concentrating on IP and TDM Telephony, you will play a significant role in the design, implementation, and maintenance of Akamai’s corporate telephony and audiovisual infrastructure. As part of your responsibilities, you will: -Work as part of a team to provide vision and support for Akamai’s Global telephony and AV infrastructure -Monitor and maintain Akamai’s telecommunication infrastructure, including PBX systems, gateways, voice mail systems, audio bridge, and underlying network architecture -Design and implement PBX dial plans, route patterns, CMS, VDN/Vectors, and agent and skill set configurations -Manage cross functional projects focusing on voice and data networking -Provide training and support to Help Desk and other internal organizations -Create and maintain detailed documentation -Carry a pager 24 x 7 x 365 in case of emergencies -Travel occasionally, as required What qualities are we looking for? -Demonstrated technical and project management experience working with voice and data networks -A thorough understanding of VoIP technology and protocols, with an emphasis on Avaya implementations -Advanced knowledge of Avaya G3 series, S87xx VoIP PBX systems, S8300 Media Servers, Media Gateways, and CMS; Intuity Audix; and Audio/Video conferencing and peripheral equipment. -Comprehensive understanding of VoIP protocols and QoS. -Demonstrated proficiency in core internetworking concepts and technologies: OSI model, TCP/IP, VLANS, trunks, ACL’s, DNS, etc. -A strong background dealing with CTI applications in a call center environment, with a deep understanding of ACD, VDN/Vector design, call accounting, ANI/DNIS, IVR, and predictive dialer technologies. -Experience working with video conferencing systems (Polycom, Tandberg, LifeSize) highly desirable -Highly technical, with the ability to evaluate situations, utilizing logical and decisive reasoning -Ability to maintain a professional and positive attitude in a fast-paced and high-pressure environment -Ability to work independently without intensive oversight -Initiative and ability to research problems independently and find the root cause Contact us! If you're excited by Akamai and all that we can offer you, please apply to the link below. Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=503975-3-863 Company: Akamai Technologies, Inc.Location: US-MA-CambridgeJob Category: IT/Software DevelopmentCareer Level: Experienced (Non-Manager) Company: Akamai Technologies, Inc.Reference Code: 2383a