Tune Up Specialist

Please apply online at http://jobs.rightnow.com

Want an exciting career in software product marketing while leveraging your industry knowledge?  Consider working for RightNow Technologies, headquartered in Bozeman, Montana, with offices worldwide.  Over 700 employees strong, RightNow provides leading next-generation CRM solutions that help companies deliver great customer experiences while reducing costs.  Work in the hot software as a service space by joining a growing company pioneering and focused on delivering award winning customer experience solutions for over a decade.

 

As a Tune Up Specialist you will:Perform technical tune up consultative engagements via the phone for RightNow Technologies’ customer base.Thorough knowledge of RightNow Technologies products, both current and forthcoming.Thorough knowledge of call center business practices, web-based marketing practices, and automated sales practices across multiple business verticals.Excellent written and verbal communication skills.Liaison with other groups at RightNow Technologies as required to perform dutiesQualification Requirements:

 

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:

Bachelor of Science or higher in a technical discipline, or equivalent experienceExperience:

5+ years working in customer service/sales/marketing environment or equivalent

2+ years experience in CRM implementation/consulting or equivalentPhysical Demands:

The duties of this job require the employee to regularly perform repetitive hand and wrist movements at a computer keyboard. Employee is regularly required to sit for long periods of time. Close vision is required for PC work.