VOIP - Network Engineer

Excellent Opportunity for a Direct Hire with an Exciting Technology-Services Company!

 

Summary

This is a customer-facing role, so the candidate needs to be presentable and comfortable interfacing with the customer on network design issues/problems and be able to clearly convey their ideas. The ideal candidate will have 3-5 years of VOIP network design and implementation experience with strong Cisco Call Manager and Unity Express administration skills as well as solid general network design and administration skills to handle moderate to very complex client problems. CCNP, CCVP or higher Cisco certifications are desirable.

As a member of the team, the successful candidate will need to work closely with our internal clients to develop consensus and find solutions to problems facing their business constituents. This position will provide Tier-2 network operations support for a complex enterprise WAN and LAN network. The successful candidate:

 

Must have experience with Cisco Routers and Switches.

 

Must have experience with VoIP.

 

Serve as primary client interface, responding to customer requests and proactively notifying customers of problems and the impact on the customer`s business.

 

Will act on customer`s behalf in handling problems and making decisions, i.e., understanding critical items and priorities.

 

Will monitor the ticket queue for incoming tickets.

 

Will update tickets in accordance to Service Level Agreement requirements and if necessary, troubleshoot and identify sources of problems.

 

Will resolve basic configuration problems concerned with the service line being supported (Server, LAN/WAN, Voice and others).

 

Will manage circuit providers for break/fixes (including collaborative troubleshooting and problem resolution).

 

Will be responsible for understanding and reviewing action plans for planned and unplanned changes to client`s network/infrastructure.

 

Must have experience with copper and fiber structured cabling and resolving connectivity issues. Familiarity with troubleshooting tools (Fluke, etc).

 

Required Experience and Skills

Technical requirements include:

 

Expertise in WAN, LAN and VoIP structured cabling: (Required).

 

Expertise in Cisco Router and Switch troubleshooting: (5+ Years).

 

Expertise in Cisco VoIP. (Required).

 

Experienced in managing large and complex networks: (Required).

 

Non-technical requirements include:

 

Problem solver

 

Process Oriented (Planning, Analysis, Design, Implementation & Support)

 

Ability to interface well with all levels of the Technical & Business community

 

Excellent organizational, communication (written & verbal), and interpersonal skills

 

Self motivated with ability to work independently with minimal supervision

 

Team Player with excellent customer service skills

 



Qualified Candidates E-mail:  Nicole@LRSolutions.net