Vendor/Service Provider Manager (10048) - Growing Technology Company

NAVTEQ is the leading provider of digital map data for Vehicle Navigation, Internet & Wireless applications and Business Solutions. Cutting edge applications such as these are part of a growing set of applications that enhance consumer's access to information while they are mobile. We have coined the term informed mobility' to represent this emerging need.  NAVTEQ data is used in virtually all of the leading navigation systems in both North America and Europe. Our customers rely on NAVTEQ digital map information for use in their applications based on its accuracy, detail and completeness.  We are currently looking for a Vendor / Service Provider Manager (Vehicle) – 10048 in Chicago, IL. Summary: The Vendor / Service Provider Manager is the liaison between the North American customer contact center service provider and NAVTEQ sales organization and directs all aspects of managing needs and solutions for the sales organizations to meet their revenue goals associated with the direct to consumer and dealer sales.  This position is responsible for providing organizational as well functional guidance to assigned service provider. Responsibilities:  Co-ordinate and manage tactical business requirements of any program planned by Sales including but not limited to: Identify opportunities that best utilize NAVTEQ's infrastructure to  meet  Sales’ requirements Communicate proactively with the sales and service provider on business issues and opportunities Work with sales to manage and monitor the implementation of changes and new requirements Ensure appropriate metrics are generated, data is accurate and reporting deadlines are met on a timely basis Work with sales and service provider to proactively identify and implement product and service solutions to Increase customer satisfaction; Reduce costs Increase profitability Use project management tools to monitor each stage of a project to ensure implementation is in time and within budget Analyze current and future business requirements in coordination with internal organizations Gathering information to ensure that the Service Provider is up to date on new programs/products Liaise with internal departments, suppliers and customers to ensure that the project specifications accurately reflect with the customer’s expectations and delivery schedule Responsible for reporting and analysis on daily and/or weekly and monthly basis Own and manage corrective actions process Use problem-solving skills to analyze corrective actions weekly and monthly to identify trends Drive root cause analysis/corrective action process to ensure account team is improving service levels by analyzing corrective actions. Ensure customer and/or sales agrees with closure Follow through with the relevant departments, ensuring corrective actions are resolved in a timely manner Contact internal and external customer with respect to operational issues Responsibilities:  Bachelor’s degree in Marketing, Business, or related field.  MBA Preferred Ideal candidate must have an understanding of the contact centers and experience in a consumer environment as well as dealing with Sales and Marketing requirements Ability to effectively listen and capture customer needs Five years experience in fast moving Business-to-Business and or Business-to-Consumer marketing, product management or sales role, preferably technology, software or database-related Working knowledge of business management process Excellent organizational, social and communication skills Excellent planning and analytical skills Excellent communication, adaptability and teamwork skills are important to success in this role Ability to successfully manage competing priorities and projects with minimal supervision Proficient in MS Office Suite - Word, PowerPoint, Excel; MSAccess; MS Project; Outlook Must have the ability to travel frequently Due to the worldwide contacts the candidate must have the willingness and availability to work outside normal office hours NAVTEQ is an Equal Opportunity/Affirmative Action Employer M/F/D/V    JOB TITLE: Vendor/Service Provider Manager (10048) - Growing Technology Company COMPANY: NAVTEQ LOCATION: Chicago, IL 60606 STATUS: Full Time, Employee JOB CATEGORY: Customer Support/Client Care RELEVANT WORK EXPERIENCE: 5+ to 7 Years CAREER LEVEL: Experienced (Non-Manager) EDUCATION LEVEL: Bachelor's Degree EMAIL: Apply by Email REFERENCE CODE: 10048