Web Application Support Specialist

You will be responsible for providing Level 2 functional and technical support for business applications within the Agentrics GenSource/GenShare product lines. Agentrics is the retail industry’s largest commercial collaboration platform for retailers and their trading partners.

Responsibilities - The Application Support Specialist will:

 

·  Demonstrate excellent troubleshooting skills for  all tiers of a web application, including client browsers and PCs; general LAN/WAN configurations; effects of general firewall, proxy and web-filtering server configurations; last-leg network configurations; Internet quirks; web servers; application servers; database servers and all interactions therein

· Instruct and mentor Level 1 Support in support and troubleshooting techniques and processes

· Deploy new releases of applications  on a Unix and Windows environments to include scripting, deployment of patches/releases, configuration of application components and environments, testing, documentation of activities

· Work with product stakeholders (software builds and deployment, issue escalation, etc.) to understand what they want improved and what they should improve

· Work to apply best industry  practices around IT service support

· Provide  day-to-day technical and functional expertise

· Document processes and configurations

Required Qualifications

 

· Experience in development, operations or support groups (2-3 years)

· Experience working as an application support or application deployment specialist (1-2 years)

· Experience in administration, maintenance or support of Java-based Web Applications

· Experience on UNIX (Sun Solaris 8, 9  specifically) and Microsoft Windows (2003 specifically) platforms

· Experience with Database Systems and SQL; Oracle and/or DB/2 preferred

· Experience with web servers; Apache, Oracle 10g AS or SunONE preferred

· Ability to write scripts in Unix (Bourne Shell) or Windows Shell, Perl and  SQL Scripts

· Ability to clearly  communicate in writing (concise emails, documentation); visually (presentations, diagrams, demonstrations); and verbally (one-on-one, small or large groups, technical staff to managers) is important

· Bachelors degree in Computer Science/Information Technology

Desired Skills and Experience:

· Understanding of Java development in a J2EE environment using  Servlets, EJBs, JSPs, JDBC, JDNI and JSFs

· Experience in maintenance,  management, deployment and/or monitoring web-based applications, such as eCommerce sites, portals (Liferay, WebLogic, WebSphere, Vignette, etc.) or large scale content management systems

· Experience installing, configuring and  maintaining Application Servers, especially BEA WebLogic, IBM Websphere or Oracle 10g Application Server; familiarity with more than one preferred

· Experience with direct customer support, release management, development or business analysis; experience in more than one of those areas is preferred (1-3 years)

· Understanding of support best practices (ITIL, COBIT, etc.) helpful;  certification in one or more is a plus

· Successful completion of one or more  certification programs, including Oracle 10g AS OCA/OCP; MCSE or MCP (Windows 2003 Server); BEA Certified Developer, Administrator or Architect; IBM CSA (WebSphere AS); Certified JBoss Administrator or RHCE.

· Experience with Cyclone/SeeBeyond and/or WebMethods will be a plus

· Experience with application monitoring tools

· Business acumen of  the retail, B2B, eCommerce and/or software implementation industries preferred

· Broad cultural business knowledge preferred; how companies in  different countries approach problems and work with others in business

· Previous experience working for a global organization and/or working extensively or living abroad a plus

· English is required. Basic knowledge or fluency in  any of the following languages is a bonus: French (European or Canadian), German, Japanese, Mandarin, Italian, Portuguese (Brazilian or European) or Spanish (European or Latin American)


About Agentrics

Agentrics provides collaboration solutions and services that connect retailers, manufacturers and their trading partners to streamline and automate sourcing, product introduction and supply chain processes. Agentrics* solutions help retail industry trading partners reduce costs and improve efficiency by leveraging information visibility and joint work processes. Agentrics currently consists of members from Asia, Europe and the Americas with combined sales of approximately U.S. $1 trillion.

 

Please send your resume and salary requirements in the body of the email to mstadt@agentrics.com .  NO ATTACHMENTS PLEASE.  Relocation is not provided for this position -- local candiates only.