WorkStation Engineer

Installs and relocates hardware and software for workstations and workstation users in accordance with established procedures and instructions;

Performs periodic preventative maintenance in accordance with manufacturers’ recommendations and departmental policies;

Prepares workstation and associated equipment for installation. Modifies, updates or replaces internal equipment parts as required.

Lifts workstation equipment that may weigh as much as 50 lbs. to place in, arrangearound, or remove from the workplace for set-up, installation, repair, de-installation, ormaintenance.

Responds to maintenance service requests.

Responds to user calls regarding computer system related problems and provides advice on the appropriate action to be taken to resolve the problem.

Performs first-line diagnoses of failures to determine whether they are induced by software or hardware.

Resolves software failures, or notifies appropriate Information Technology staff and provides computer diagnostics.

Works with and may guide contract and vendor supplied personnel engaged in the installation, maintenance and repair of workstation equipment.

Maintains operating records and prepares routine operating reports Informs supervisor on the status of all operating problems