salesforce.com: Collections Analyst-Latin America

Location: US-CA-San Francisco Status: Full Time, Employee Job Category: Accounting/Finance/Insurance Description: We have an exciting opportunity for a Collections Analyst, who can speak, write and read Spanish to support our receivables accounts for Latin America. Our collections analysts have a direct impact on Salesforce.com’s cash flow by ensuring that the accounts receivable portfolio turns into cash through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to continue our growth. Responsibilities: Initiates collection calls and documents all collections activities on an assigned account base in accordance with invoice life cycle guidelines. Exercises good business judgment and due diligence in evaluating account solvency and ability/willingness to pay. Facilitates customer payment by providing any necessary documentation. Resolves customer billing disputes by working with other Sales Operations personnel and Sales. Escalates problem collection accounts to Credit and Sales management. Works with the credit analyst on financial distress accounts. Negotiates payment plans for financial distress accounts. Recommends accounts for suspension after proper collection activity. Participates on process improvement projects as assigned. Provides reports on assigned portfolio to credit management as requested. Ensures compliance with all company policies. Exercises good judgment consistently with internal and external customers. Provides training as requested.Required Skills/Experience: Bachelors degree, or equivalent. The ability to speak, write and read Spanish. Two years collections experience in a high-growth environment. Good customer relationship skills to manage a variety of customer interactions. Must be a self starter. Ability to work independently. Accepts accountability for assigned goals, tasks and deliverables. Demonstrated participation in process improvement initiatives and/or project management experience. Excellent communication (written and verbal) skills. Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines. Thrives in a team environment. Able to use Microsoft suite of tools effectively. Employees at salesforce.com consider their experience as defining points in their careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity. Please apply online at: http://www.salesforce.com/company/careers/locations/a0800000000Ab4ZAAS/a017000000Bse7uAAB.jsp