salesforce.com: Field Operations Program Manager

Location: US-CA-San Francisco Status: Full Time, Employee Job Category: Accounting/Finance/Insurance Education Level: Bachelor's Degree Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,500 employees, an $800 Million Annual Revenue Run Rate and over 1,000,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric..As a member of the SalesForce.com Field Operations team, this candidate is the focal point for key sales policy development and communications to our WW Sales Organization. You will be focused on projects supporting Sales and Sales Leadership. You will define program requirements that support sales policy and vision, own the plan/schedule/budget, and create sales deliverables. You will be accountable to ensure program commitments and deliverables are met. You will interact daily with Field Operations, Sales and business operations and in some cases testing teams to ensure the smooth delivery of the deliverables. Work is reviewed and measured based on attainment of objectives and overall success of projects. Responsibilities: Responsibilities include (but are not limited to): Work with management to identify areas where sales policy and communication needs improvement. Lead key Field Operations projects, manage quarterly sales programs and ensure client satisfaction and delivery to schedule. Work closely with analysts, development teams to develop comprehensive programs geared towards sales efficiency. Project manage the design, implementation, communication, and deployment of Field Ops sales training programs for new hires and sales managers Manage disputes on sales splits and quarterly promotions Partner with Business Operations to design the changes in the salesforce.com app that can increase sales effectivenessRequired Skills/Experience: Bachelors Degree 2+ yrs related project management and CRM / Sales Operations experience Strong negotiation skills, ability to resolve conflict professionally Strong project management skills, especially project planning and delivery Ability to learn quickly in a dynamic environment Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas Excellent team player able to work with virtual and global cross functional teams Excellent influencing skills Ability to work with deadlines and in a fast paced environment Has demonstrated leadership skills and experience working with complex projectsDesired Skills: Has demonstrated negotiation and presentation skills. Knowledge of web applications, databases Background in business process analysis and requirements gatheringEmployees at salesforce.com consider their experience as defining points in their careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity. Please apply online at: http://www.salesforce.com/company/careers/locations/a0800000000Ab4ZAAS/a017000000BrqIHAAZ.jsp