salesforce.com: IT On-Demand Application Support Analyst (Salesforce.com System Administrator)

Location: San Francisco, CA 94105 Status: Full Time, Employee Job Category: IT/Software Development Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,300 employees, a $700 Million Annual Revenue Run Rate and over 900,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric. The IT On-Demand Application Support Analyst is responsible for supporting the day-to-day operations of a complex Salesforce.com implementation used by all of the company’s key business units and end-users. Daily activities will also include resolving technical and functional support issues, driving new opportunities for functionality, managing data loads and data quality and training other IT Support personnel and end-users on new features and functionality. In addition to acting as System Administrator and Support Analyst for the Salesforce.com application, the successful candidate will work with the IT On-Demand Application Support team to support and maintain other SaaS solutions in the IT software portfolio. There are several full-time positions available, from entry-level to senior support analyst, located at our corporate offices in San Francisco, California, or Dublin, Ireland. Responsibilities: * Perform all tasks related to the day-to-day operations of a large implementation of salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications. * Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution. * Maintain and demonstrate 100% compliance will all written policies and Sarbanes-Oxley user and change management controls. * Represent the IT App Support team in project meetings for new applications and solutions, communicate support requirements * Assist in the configuration and maintenance of “sandbox” environments to facilitate success development and QA testing of new on-demand features and functionality * Assist in Release Management tasks required to promote tested functionality from sandbox into a production environment Required Skills/Experience: * 1-4 years experience in Web Application or IT Support with proven ability to support customers with diverse requirements * Previous Salesforce.com administration experience for minimum 100-seat environment handling all aspects of CRM, case management and platform maintenance highly desirable * Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS solutions * Excellent project management skills with ability to juggle multiple projects/tasks across various user groups. * Understanding of business processes and ability to translate business requirements into application functionality * Must be a go-getter and salesforce.com enthusiast who thrives on working in fast-paced environment * Strong team player with service-oriented attitude and customer focus. * Excellent written and verbal communication * BA/BS Degree Desired Skills: * Demonstrated understanding of Salesforce.com platform and services including SFA, Case Management, Partner Management, Force.com, Marketing, Service & Support, Visual Force and/or AppExchange * Experience in CRM or a related industry * Familiarity with Change and Release Management processes a * Experience supporting or developing SQL, XML and/or Java * Experience with enterprise integration tools such and APIs Employees at salesforce.com consider their experience as defining points in their careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity. APPLY ONLINE AT: http://www.salesforce.com/company/careers/locations/a0800000000Ab4aAAC/a01000000004zCkAAI.jsp