salesforce.com: Product Metrics Analyst

Location: San Francisco, CA 94105 Status: Full Time, Employee Job Category: Biotech/R&D/Science Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,300 employees, a $700 Million Annual Revenue Run Rate and over 900,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric. Description: Take a deep dive into the world of online behavioral modeling and product usage analysis. Help the Product Metrics team empower the technology division to achieve key objectives by providing analytical understanding of our products, our customers and our operational performance. Work on projects involving product usage based attrition modeling, statistical analysis of feature adoption patterns and click-stream web analytics. Responsibilities: * Maintain an in-depth knowledge of the Salesforce.com feature set and product strategy * Develop, test and maintain recurring metrics dashboards/reports/scorecards * Translate business goals into key performance metrics * Research metrics, tools and process changes to improve business management * Perform exploratory statistical analysis and data mining Required Skills/Experience: * Minimum of 5 years of Analyst experience * Background or direct experience in the software industry * Proven capacity for independant/creative/critical thought * Demonstrated ability to solve problems using statistical concepts * Experience working with large scale datasets * Ability to handle multiple, concurrent projects and effectively resolve most obstacles with minimal supervision * Expert using SQL, PL/SQL, Excel, Business Objects and Crystal Reports Employees at salesforce.com consider their experience as defining points in their careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity. APPLY ONLINE AT: http://www.salesforce.com/company/careers/locations/a0800000000Ab4bAAC/a017000000BPoQ8AAL.jsp