Area Operations Manager

Recall is a global leader in managing critical information throughout its lifecycle. Through its three core lines of business, Document Management Solutions, Secure Destruction Services and Data Protection Services, Recall provides secure storage, indexing, retrieval, digitization and closed-loop destruction services for information in multiple formats, to approximately 80,000 customers worldwide. The company’s 4,500+ team members manage all of these services at nearly 300 dedicated operations centers in over 20 countries on five continents.


Recall's diverse customer base represents small, mid-sized and large, multi-national businesses in a range of industries including finance and banking, healthcare, legal, media, government and professional services. To support these customers in a manner that allows them to focus on their core competencies, Recall harnesses the best people, innovation and global standard operating procedures and measurement. Combine that all with a passion for quality and Recall delivers the industry’s most powerful solutions.


To read more about the parent Company, Brambles, please click on the link.



Purpose:

Managing all facets of performance, growth and quality for all service lines. 

 

Responsibilities:

· Growth and development of the top-notch operations management and account management

· Management of the P&L to exceed budget expectations

· Planning and execution of facility capacity improvement and expansion projects

· Planning and execution of innovative solutions to new and existing customers

· Development and execution of strategy and supervision of direct reports to execute tactical sales and customer service operations

· Day to day supervision of team to ensure continued growth of our personnel

· Manage the financial performance of Recall Services through analysis of monthly and year to date financial reports as well as developing and executing plans to continually improve financial performance

· Daily interaction with our customer base to ensure we understand existing and emerging customer needs

· Train, develop, and coach direct reports in hiring, staff development, disciplinary actions, and human resource policy

· Manage effectiveness and suitability of all facilities, vehicles and equipment to support a rapid growth and cutting edge operations environment

· Plan and assist with the development and execution of the marketing and sales plan in concert with the Market General Manager.

· Apply Six Sigma process methodology to achieve continued process improvements improving upon customer service while reducing costs

· Active involvement alongside sales force in the generation of new clients to drive top line growth

 

Qualifications:

· 7-10 years of Operations, Sales, P&L (5 yrs) and Customer Service Management experience

· Bachelor’s degree is required, an MBA is highly preferred

· Experience performing B2B service sales

· Experience managing direct manager reports and staff up to 50 full time employees

· Must be a detailed planner with strong execution skills. 

· Logistics and operations background a plus

· Safety background strongly preferred

· Must also be a self-starter

· Possess strong analytical and problem-solving skills

· Proficient in all programs of MS Office.

· Skills and background meeting senior, high-level customers face to face

· Must be an “A PLAYER” and a leader of change who knows how to energize and motivate their staff to create and innovate, and compete aggressively to surpass goals 

· Strong initiative and excellent verbal and written communication skills 

· A very flexible individual who thrives in a very fast-paced, dynamic environment that operates well with continuous improvements and stretch targets. 

Benefits:

Recall offers a competitive compensation and benefits package including 401(k), tuition reimbursement, life, dependant life, medical, dental, and disability insurance. 

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Pre-employment drug and background screening are required for all positions.

 

Recall is an Equal Opportunity Employer