Customer Advocate

Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Customer AdvocateConnecticut & Rhode Island Territory Honeywell is a $30 billion diversified technology and manufacturing leader, serving customers worldwide with control technologies for buildings, home and industry.  Honeywell Building Solutions (HBS) installs and maintains the systems that help keep buildings and facilities safe, secure, comfortable and cost-efficient.  HBS services critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management. We have an outstanding opportunity for a Customer Care Advocate who will focus on the service markets for commercial Buildings.  The Customer Care Advocate will contribute to the attainment of district goals through the achievement of customer retention rates. Will meet with customer to determine needs. Establishes and maintains long-term trust relationship with assigned accounts and insures 100% customer satisfaction and retention. Person is expected to be the point of contact for customer issues. Promotes the use of additional Honeywell services and products and provides sales leads. Identifies and coordinates efforts between sales and operations to resolve customer issues. Evaluates and identifies specific positive and negative processes to improve satisfaction and reduce customer problems. Person will also be responsible to perform administrative functions for sales and operations team. Principal Accountabilities:Maintain and develop relationships with assigned contract customers via face to face meetings and the telephone Attend to customer needs and requests, serving as liaison to appropriate Honeywell personnel and departments Track action items to completion, ensuring customer satisfaction. Work with the Field Service Leaders to renew the service agreements of assigned customers at profitable margins Seek out potential revenue opportunities including customer’s budgeted upgrades or expansions, forwarding these opportunities to the Regional Sales Leaders for distribution Meet monthly deadlines for customer contact reporting. 75% local travel and occasional overnight travel to meet with customers

 

We offer a highly competitive salary, comprehensive benefits including, full Medical & Dental, 401k, Pension, Tuition reimbursement, etc.  To learn more about Honeywell and our other career opportunities, please visit our website at www.honeywell.com.  As an Equal Opportunity Employer, we are committed to a diverse workforce.



Basic Qualifications:2 year Associate degree or Technical Diploma Minimum 3 years previous experience in face to face customer service position Computer literacy / Proficiency in Microsoft Office Suite Must be able to travel locally 75% and up to 25% overnight of the time Eligibility to work in the U.S. Valid Driver's License

Additional Qualifications:Exceptional written and oral communications skills Strong conflict management and negotiation skills Strong organizational skills Three+ years technical sales experience; HVAC, controls or security sales experience highly desired Knowledge of HVAC and BAS or EMS an asset BA/BS degree preferred

If you are a dynamic, successful, driven professional, Honeywell is the company that will further your experience and career growth.


As an Equal Opportunity Employer, we are committed to a diverse workforce.