Electronics Service Technician

Contact Address: 7604 Kempwood DriveHouston,Texas 77055 Phone : 713-644-8872 Status: Full Time, Employee Job Category: Installation/Maintenance/Repair Experience: 2+ to 5 Years       Job Description   Job Description:  SUMMARY:   The standard function of the position is to learn to provide a complicated level of technical support and the highest level of customer service while servicing, inspecting and/or installing SimplexGrinnell products.  These products include fire alarm, sound, CCTV, communications, and nurse call. RESPONSIBILITIES:   Exhibit effective customer service skills, by consistently communicating with the Service Dispatcher, A&D Service Supervisor, and our customer to ensure complete customer satisfaction. Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals. Understands the importance of providing quality service, inspections and TIS. Required to lift and or carry equipment and tools, which may over forty (40) pounds. Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet. Capable of working in cramped workspaces such as ducts, crawl spaces above ceilings, etc. Must adhere to all OSHA and SimplexGrinnell safety policies and procedures. Complete mileage and monthly vehicle reports in a timely manner. Learn to maintain truck inventory to ensure timely response to customers need. Will be required to be “on call” and may be required to work overtime.  Service Activities.   Will receive service calls from dispatchers supplying a brief description of equipment/system malfunctions. Contact the designated customer representative and ascertain degree of severity of equipment/system problem. Identify expectation(s) of customer. Will follow prescribed troubleshooting procedures and refer to technical manuals, parts manuals, change notices/bulletins, etc., in order to diagnose and repair equipment/system. Learn to access software in order to correct programming problems. Learn to diagnose hardware problems and replace defective equipment as required. Ensure that all assigned service calls are completed and have achieved 100% customer satisfaction. All work performed whenever possible should be reviewed with the customer. Complete Service Acknowledgment with proper coding through communicating devices and hardcopy. Obtain customer signature after completed service call assignment and collect payment of C.O.D service calls.  REQUIREMENTS: Education:    High School Diploma or equivalent. Experience: Three years directly related experience servicing SimplexGrinnell or industry related equipment. Must be proficient in the use and application of personal computers including DOS and Windows 2000 programs. Possess working knowledge of test equipment such as oscilloscopes, multi meters, digital analyzers, battery analyzers, frequency meters, decibel meters, and communicating devices. Qualifications: Must have valid drivers license.   Must attend and successfully pass Company sponsored job training classes and/or assessment skills test.     Possess strong communication skills both verbal and written.    Must obtain and retain any licenses that are required by National, State and local codes. Preferably possess and retain NICET Level II Certification within three years of hire. SimplexGrinnell is an EEO Employer M/F/D/V   SUBMIT RESUME TO: SimplexGrinnell 7604 Kempwood Drive, Houston, Texas 77055 or fax to 713-682-3592 Attn: Angela Smith Send this Job to a Friend View all "Tyco" jobs Learn more about Tyco