Sr Systems Business Analyst (CMMS)

Johnson Controls is a world-class employer where ingenuity and excellence are welcome. As a diversified, industrial growth company, we have achieved increased sales for 61 consecutive years. And we do everything possible to value, challenge and reward our employees. Our people enjoy working for a successful company that offers leadership development from within, a commitment to diversity and inclusion, competitive salaries and benefits – and more. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge. And you will be well-rewarded for delivering results.A U.S. Fortune 70 company, Johnson Controls is a global leader in creating smart environments, and bringing ingenuity to the places where people live, work and travel. We design and produce automotive interiors that help make the driving experience more comfortable, safe and enjoyable. Products and services from Johnson Controls also enhance the comfort, safety and energy-efficiency of buildings. We also are the world’s leading supplier of batteries used in automobiles, including conventional cars and trucks, as well as hybrid-electric vehicles. Johnson Controls has been recognized consistently as one of the world’s best-managed companies. Editors at Forbes magazine recently had this to say about our company: “Johnson Controls’ growth and profitability qualify it squarely for our list of the best-managed companies in the United States.”The global Johnson Controls community includes more than 140,000 employees in 75 countries and six continents. Enabling our people to develop, succeed and excel – and ensuring their health, safety and well-being – are critically important to us. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to ingenuity and excellence.EOE/AA EmployerUnder general supervision, responsible for the implementation and support of the Computerized Maintenance Management System (CMMS) at the account.  (This would not include those accounts that are utilizing the centralized JCI CMMS system).  Monitors and maintains CMMS data entry and reporting integrity.  Provides overall IT support for the entire Facility Management contract site.PRINCIPAL DUTIES: Implements, supports and audits all project elements related to the Computerized Maintenance Management System. Works closely with the customer and O&M staff to identify opportunities and provide justification for the increased penetration of CMMS at the account. Establishes CMMS connectivity for on-site, local and remote O&M teams and users. Acts as primary communication channel to customer’s IT Department and also through to secondary support. Utilizes CMMS to establish a formal system for planning, completing, and reporting facility maintenance activities. Responsible for change management process within CMMS (changes, additions, etc.) Oversee CMMS upgrades and conversions. Ensures data integrity and security, consistent with the customer’s corporate policies. Develops and distributes any necessary CMMS training materials and conducts CMMS training for all users. Coordinates LAN/WAN network connectivity issues with the customer’s IT Department. Arranges connectivity of Lotus Notes for project. Configures, maintains, upgrades and supports workstations, peripherals and laptops at account sites. Responds to and resolve user IT problems and coordinate resources to perform repairs. Coordinates technical support issues with contracted vendors. Maintains documentation regarding hardware assigned to project staff. Complies with all company policies and procedures and adheres to company standards. Must be a team player committed to working in a quality environment. Performs all duties in a safe manner. Performs other job-related duties as requested.Bachelor's degree in computer science or computer technology and five years related experience, or equivalent combination of education and experience.  Three years of CMMS experience required or equivalent.  Prior experience in IT/software support or facility maintenance support preferred.  Proficiency working with Microsoft office products including Word, Excel and Access required.  Must have good verbal and written communication skills with the ability to interact with all levels of staff and management.  Detailed knowledge on Network operating systems, network servers and WAN technological concepts required.  Excellent oral and written communication skills with the ability to interact with all levels of management and customer interface skills are required.  Problem solving and innovative resolution ability and the ability to be a highly effective team member are required.