Are You a Customer Service Star?

Spherion, in partnership with The Home Depot is hiring! Supporting the Mission Gorge Contact Center, Home Depot Store Directed Call representatives answer inbound calls to San Diego area stores. This is a full-time, Direct Hire position!Job Responsibilities: * Provides outstanding customer service to both internal and external customers * Quickly responds to the needs of the customers, contractors, installers and Home Depot Store Associates calling the Customer Contact Center * Refers customers, stores contractors or installers to the appropriate subject matter expert when he/she cannot immediately answer an inquiry * Conducts quality assurance checks on database and orders * Ensures follow-through and completion of customer requests * Recovers from errors and leaves customer satisfied Essential Skills & Abilities * Positive, can-do attitude * Must be comfortable taking up to 250 calls per day * Able to remain focused in deadline-driven, service-oriented environment * Productive working independently and with a team * Computer literate (MS Windows, Internet Explorer/Netscape) * Courteous telephone demeanor * Flexibility/adaptability Preferred Qualifications: * Customer service, call center and/or retail sales experience *** Ideal background in construction/landscape/plumbing/electrical/painting or related trade Minimum Requirements: * Must pass drug screen * Must pass background check (felony/misdemeanor) * Education verification (high school diploma/GED) * Must have reliable transportation * Rate: $13/hr DOE * This a full-time, Direct Hire position * Work shifts are 8 hours with 1/2 hour or 1 hour lunch * Must be available to work ANY shift : Monday-Saturday 5:30AM to 11:00PM                                                       Sunday 6:30 AM to 9:00PM For consideration, please email your resume to: darahysmith@spherion.com Spherion Corporation Recruiting and Staffing Excellence 6480 Weathers Place San Diego, CA 92121 Since 1946, Spherion has been helping talented individuals find rewarding job opportunities that drive excellence in their career. Through a network of 700 offices nationwide, we place 300,000 job seekers in fulfilling office professional, industrial and contact center positions every year. Put our career specialists to work for you!