Fire & Security Systems Representative III

Johnson Controls is a world-class employer where ingenuity and excellence are welcome. As a diversified, industrial growth company, we have achieved increased sales for 61 consecutive years. And we do everything possible to value, challenge and reward our employees. Our people enjoy working for a successful company that offers leadership development from within, a commitment to diversity and inclusion, competitive salaries and benefits – and more. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge. And you will be well-rewarded for delivering results.A U.S. Fortune 70 company, Johnson Controls is a global leader in creating smart environments, and bringing ingenuity to the places where people live, work and travel. We design and produce automotive interiors that help make the driving experience more comfortable, safe and enjoyable. Products and services from Johnson Controls also enhance the comfort, safety and energy-efficiency of buildings. We also are the world’s leading supplier of batteries used in automobiles, including conventional cars and trucks, as well as hybrid-electric vehicles. Johnson Controls has been recognized consistently as one of the world’s best-managed companies. Editors at Forbes magazine recently had this to say about our company: “Johnson Controls’ growth and profitability qualify it squarely for our list of the best-managed companies in the United States.”The global Johnson Controls community includes more than 140,000 employees in 75 countries and six continents. Enabling our people to develop, succeed and excel – and ensuring their health, safety and well-being – are critically important to us. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to ingenuity and excellence.EOE/AA EmployerUnder limited supervision, possesses complete technical competence on all fire systems and the ability to resolve or guide others through very complex problem resolution. Responsible for programming, commissioning, troubleshooting and preventive maintenance of fire systems per contract obligations.  Provides detailed information to communicate design to customers, installation or service team and subcontractors.  Recognized branch fire systems expert and mentor for other technicians PRINCIPAL DUTIES: Provides solutions to systems problems by troubleshooting the system or advising others on how to resolve problems.  Requires thorough understanding of core and third party fire products, software and systems / electrical technology.  Configures fire systems, which utilize both core and third party fire/security products and systems / electrical technology as defined by the project specification or on retrofit projects while maintaining quality and ensuring customer satisfaction.  Orders material from both internal sources and / or external vendors, and expedites as necessary.  Ensures timely delivery to appropriate locations. Completes all required commissioning documentation.  Provide accurate information for as-builts documentation. Assists engineering and sales by providing technical recommendations to produce job layouts and bid proposals. Performs site-specific training for owner / operator on the total system. Adheres to safety standards, local and national codes, with a high degree of regard to employee and subcontractor safety. Maintains appropriate local and National Fire Industry Certifications. Communicates with customer upon arrival and before leaving the work site.  Continuous proactive customer interaction including an in-depth understanding of customer(s) needs wants and systems currently in place.  Plans for future needs with customer that include recommending complete systems enhancements and promoting the sale of add-on work. Assists in monitoring project execution per plan.  Reports problems or changes to management. Creates and presents field proposals for small projects and labor and material work. May mentor Fire Technicians on tools and technology.  Serves as Fire Team technical resource. May assist sales in development of cost estimate on complex projects. Performs other duties as assigned Electronics Certification from an accredited Technical School with ten years experience required in the fire industry. NICET Level III or better certification required. Certification in Notifier, EST, and Simplex preferred or security certification with Pelco, Vicon, SoftwareHouse or Cardkey. Experience within the fire industry with complete knowledge and understanding of fire systems, database structures, network configuration and analysis. Able to act independently and to coordinate the work of others on a job site.  Competent in Computer Aided Design. Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.  Able to explain technical information to non-technical people.