Performance Assurance Engineer I-Denver, CO
Johnson Controls is a world-class employer where ingenuity and excellence are welcome. As a diversified, industrial growth company, we have achieved increased sales for 61 consecutive years. And we do everything possible to value, challenge and reward our employees. Our people enjoy working for a successful company that offers leadership development from within, a commitment to diversity and inclusion, competitive salaries and benefits – and more. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge. And you will be well-rewarded for delivering results.A U.S. Fortune 70 company, Johnson Controls is a global leader in creating smart environments, and bringing ingenuity to the places where people live, work and travel. We design and produce automotive interiors that help make the driving experience more comfortable, safe and enjoyable. Products and services from Johnson Controls also enhance the comfort, safety and energy-efficiency of buildings. We also are the world’s leading supplier of batteries used in automobiles, including conventional cars and trucks, as well as hybrid-electric vehicles. Johnson Controls has been recognized consistently as one of the world’s best-managed companies. Editors at Forbes magazine recently had this to say about our company: “Johnson Controls’ growth and profitability qualify it squarely for our list of the best-managed companies in the United States.”The global Johnson Controls community includes more than 140,000 employees in 75 countries and six continents. Enabling our people to develop, succeed and excel – and ensuring their health, safety and well-being – are critically important to us. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to ingenuity and excellence.EOE/AA Employer Under general direction, proactively supports the Performance Assurance and Solutions functions. Participates as an active Account Team member and works in concert with Solutions Sales, Account Management, Performance Assurance, Project Development and Project Management groups in taking necessary actions to ensure a high level of customer satisfaction. Monitors and reports to Performance Assurance group on energy consumption, utility usage, operations, and maintenance costs to ensure savings are consistent with Performance Contract and other Solutions Contract obligations and guarantees. Produces final customer reports. Proactively assists Account Team in ensuring timely reporting to customer. Owns and manages assigned Performance Contracting archival records. Pro-actively identifies needs to seek new Solutions Sales opportunities. PRINCIPLE DUTIES: Owns and manages processes that ensure timely collection and accurate data entry of utility bills or other monitored consumption. Initiates actions and develops positive customer relationships to support this activity. Responsible for the structure and grammar of all Performance Value and other customer reports. Proactively reviews and/or interprets problems or patterns related to utility bills and energy consumption to limit risk and ensure a high level of customer satisfaction. As appropriate, solves issues or elevates to appropriate Performance Assurance members for team review and resolution. Serves as an active Account Team member. This includes participation in internal release or renewal meetings, customer kick-off meetings, ongoing Account Team meetings and touch point visits as assigned by the Account Team. Participates in “added-value” customer and community events in support of their objectives. Proactively assists the Account Team in ensuring timely, value added reporting to customer. Coordinates and prepares reports that convey added value and analysis of cost reduction to contract specifications and/or guarantees (Options A, B, C, D and Non-Measured Savings). On selected accounts, may participate in presentation to customer or provide account management role. Owns and manages up-to-date archival records associated with Performance Contracting projects. Coordinates and audits the ValueTrack database. Generates internal reports related to both ValueTrack and other Risk Management reporting as requested. Handles Facility Management System (FMS) retrieval of totalization, trend and error logs. Elevates issues discovered to appropriate Performance Assurance members when problems occur as required. Monitors data gathering systems (Remote Measurement and Verification Monitoring/ECM, NISC Web Base Tool) to track energy consumption during the installation and guarantee/tracking phases. Promotes and completes EPA Green Light/Energy Star, Label, LEED and other award programs administrative requirements. May act as Academy Program coordinator for participating customers. Assists in the preparation of Performance Value Reports for assigned Performance Contracting projects including analysis of cost reduction to contract specifications and/or guarantees. Reports on project savings and tracking to the appropriate Performance Assurance team members. Reviews results and may present findings to the customer. Participates in the development of Performance Contracts by working with the Solutions Sales and the Project Development group. Identifies areas needing further attention and seeks new Solutions Sales opportunities for energy conservation or non-energy performance items within the customer's facility. Assures the objectives of the Performance Contract are being met, regardless of the guarantee status. Meets with the customer on a regular basis to provide consultation on these items. Performs general duties and projects as assigned. Degree in Business or Engineering, with two years of experience in HVAC, Performance Contracting, Utility report writing and business writing or five years of proven business operations performance. Proficientin MS Office products, e-mail and Internet. Experiencedwith PC equipment(i.e., modems, networks, zip drives, CD-RW). Strong statistical analysis and excellent interpersonal communication, analytical and sound business writing skills required. Requires a responsible, self-starter who can handle multiple responsibilities with minimal supervision. Able to travel approximately 15%.
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