Satellite Technician (Installing DirecTV systems)

Summary: Establishes satellite TV service by installing satellite DirecTV systems and equipment; verifying system performance; Customer Service, maintaining records.



Primary Duties and Responsibilities:



• Prepares for satellite TV installations by reviewing installation orders; gathering equipment, supplies, and tools; coordinating schedules with customers.

• Plans satellite TV installations by evaluating location; locating access; laying-out equipment and wiring plan.

• Establishes satellite TV system by installing equipment; running and pulling TV cable; programming and calibrating equipment; adhering to codes, regulations, and standards.

• Verifies satellite TV system functioning by testing equipment and connections; identifying and correcting problems.

• Maintains records by documenting installation, service, and repairs.

• Maintains and improves service by listening to customer's description of problems; diagnosing, troubleshooting, and repairing problems; replacing and upgrading components; referring to schematics, manuals, and manufacturers' instructions.

• Maintains customer rapport by resolving concerns; answering questions.

• Maintains safe work environment by following safe practices.

• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

• Updates job knowledge by participating in educational opportunities; reading technical publications.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Follows all company policy and procedures.

• Adheres to safety policy.

• Other duties as assigned.



Education and Requirements:



• High school diploma or G.E.D.

• Must be able to lift 65 lbs and climb utility poles.

• One year experience in electronics, Cable TV, Satellite TV Installation or related field. Construction experience also a plus.

• Good verbal and writing skills

• 1 year of customer service experience

• Must have Valid driver’s license.

• Negative pre-employment drug test is a must

• Criminal and DMV backgrounds Must meet company hiring criteria



Additional Requirements:

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.