Service Coordinator/Dispatcher

The main responsibilities of a Service Coordinator are to schedule our Field Service Engineers and facilitate communications between our customers and the Service department’s various groups (Sales, Account Management, and Field Operations Management).



· Prioritize and schedule Service Engineers’ monthly, weekly and daily activities

· Answer the telephone and e-mails from customers and Service Engineers and act as a conduit of communications between the various Service Department groups

· Provide first level response to customers for troubleshooting and phone call routing.

· Enter required information into the service module of the accounting system to generate service work order tickets

· Call customers to confirm upcoming service visits

· Assemble required field documentation for Service Engineers

· Process Service Work Order tickets prior to and after service visits

· Update Service Schedule (in Outlook)

· Prepare monthly Service Labor Execution Report


 

·  Excellent communications and interpersonal skills

·  Ability to work on mid to long-term projects and still react to unanticipated demands for your time (customer phone calls, dial-ups, etc.). 

·  Strong time management and organizational skills

Ability to work independently and unsupervised