Call Center Service Representative

About the Company HERSHEY CREAMERY COMPANY is a 114-year old manufacturer of premium quality Ice Cream with operations in 22 states serving more than 28,000 customers. About the Opportunity Hershey Creamery Company offers a unique environment that fosters individual growth and rewards performance. The work environment is fast-paced, seasonal, and high-energy. You'll be surrounded by people who are passionate about what they do. Help Hershey Creamery Company reamain a leader in the industry by acting as the Call Center Agent who sells products; records and confirms customer information; promotes products; initiates and confirms orders; resolves customer concerns.

Qualifications

Excellent track record of adhering to scheduling and attendance requirements.

Experience informing clients, superiors, peers, and direct reports based on their information needs.

Ensures that the customer receives a superior product or service. Listens attentively and responds effectively to customer complaints.

Committed to exceeding quality standards and provide exceptional customer services.

Demonstrates intense motivation to sell.

Skilled at getting sales over the phone. Handles objections, and records notes on each call.

Presents a professional, positive image that reflects well on the organization.

Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.

Solves problems by gathering information and evaluating options.

Works productively with others in a team environment.

High School Diploma or equivalent experience.

Is responsive and empathetic to customer needs.

Ability to multi-task.

Strong work ethic. Uses time productively to accomplish work goals.

Manages time effectively and prioritizes tasks to meet deadlines.

Able to work efficiently with minimal guidance or supervision.



*Hershey Creamery Company is an Equal Opportunity Employer. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. All resumes are held in confidence. No faxes please. Only candidates whose profiles closely match requirements will be contacted during this search. No phone calls please.