Customer Care Reps

 

 

For immediate consideration, please email resume to diana@telezone.tv or call (310) 301-5025.

JOB SUMMARY

 

The Customer Care Specialist will be able to quickly manage customer inquiries and provide necessary assistance to achieve customer satisfaction, while fully supporting the needs of the company. Candidate needs to be comfortable working in a fast-paced environment and managing multiple computer systems & databases. This representative will be responsible for creating, developing, and implementing a customer-centric culture at Telezone, LLC.

 

RESPONSIBILITIES

·  Support Telezone’s direct-to-customer businesses call center and customer service operations

·  Answer incoming calls from existing and potential customers; take phone orders and call customers back as necessary

·  Handle hold reviews and cancellations, file and track missing package claims, release held orders and perform fraud screenings

·  Research, document and resolve all Customer issues in an efficient and timely manner from start to finish.

·  Save customer accounts / Prevent account cancellations, obtain customer feedback whenever possible.

·  Offer alternative products and services to customers by using sound proven sales methods and techniques.

·  Achieve and maintain high Quality of Service (QOS) standards with at least a minimum weekly average score of 80% or better

·  Ability to meet minimum daily sales average of at least $250 per day

·  Create a pleasurable and educating experience for each caller.

·  Present ideas to team on how to improve existing policies and procedures.

•  Work with other team members to ensure an accurate, timely, and satisfying order experience for all customers.

 

MINIMUM QUALIFICATIONSMinimum of  1 + years prior experience in customer service, sales and or call centerHS Diploma/GED Read and write English at 8th grade level or higherBi-lingual Spanish a plus!Must be comfortable with attempts to save and up selling of health and wellness products and ability to build rapport with customersAbility to work well with others and maintain professionalism at all timesMust have great active listening Ability to define problems, collect data, establish facts, trouble shoot and draw valid conclusions when dealing with a variety of routine and non-routine issuesSuperior oral communication and interpersonal skills · Must be able to maintain composure under pressure as well as a positive, customer service attitudeAbility to work a flexible schedule including nights and weekends

COMPUTER/SOFTWARE SKILLSWorking knowledge of MS Word, Excel and Internet Explorer GOOD TO KNOW

 

 

For immediate consideration, please email resume to diana@telezone.tv or call (310) 301-5025.

 

Telezone, LLC is a $110 million direct response call center based in Marina del Rey/Culver City, CA area.  We are a nutritional supplement company and we are currently seeking highly professional, motivated and energetic Customer Care Reps with prior sales experience to be a part of a dynamic growing team!

 

We work directly with our customers to help them live better and healthier through the highest quality herbal supplements and health products available.  From the inbound call center, to the packaging, to the fulfillment, the customer’s experience is the number one goal of our Telezone team.

 

We offer a fun and energized workplace, the opportunity to increase your earnings through your own efforts, we offer paid training, healthcare benefits, paid time off, weekly paycheck, generous employee discounts, gym discount membership, discount entertainment tickets and a career that will take you as far as you want to go!

 

Available Shifts:

1st shift – Mon through Friday 6am to 2:30pm plus mandatory Saturday shifts (TBD)

2nd shift – Mon through Friday 10:30am to 7:00pm plus mandatory Saturday shifts (TBD)

3rd shift – Mon through Friday 2:15pm to 7:00pm plus every Saturday 7:00am to 3:30pm

 

Pay Range:  $10 to $14 per hour plus commission