Customer Service Representative

Wayne Water Systems, a Scott Fetzer/Bershire Hathaway Company, is looking for a qualified Customer Service Representative:

 

SUMMARY: To successfully meet and exceed the expectations of Wayne Water Systems customers through focused team efforts.  Demonstrate a genuine sense of urgency and commitment to resolving customer concerns and issues, and idetify and escalate unresolved issues for team clarification rather than demonstrate an accepting non-reactive attitude. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Customer profile information

* Intermediate product functionality

* Intermediate  product functionality, F.A.B.'s of product lines carried by assigned customers

* Intermediate order entry

* Intermediate order and return processing

* Intermediate telephone system knowledge

* Special projects as required

* Project a positive professional image in: Appearance, Actions, & Verbal communications

 

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

* Successfully complete all job training and qualifications or certification associated with the job including, but

  not all-encompassing computer skills, problem solving skills, communication skills, and good interpersonal skills. 

 

SUPERVISORY RESPONSIBILITIES: None

 

EDUCATION and/or EXPERIENCE: 2 year college degree or equivalent  work experience

 

LANGUAGE SKILLS:  Ability to communicate in English (speak, read, and write)

 

MATHEMATICAL SKILLS: Basic mathematics (addition, subtraction, multiplication, division, and fractions)

 

REASONING ABILITY: Basic reasoning skills in line with day to day customer service practices

 

OTHER SKILLS AND ABILITIES:

* Must be able to work with other people effectively and in a team environment

* Notify SR. CSR, or CS Coordinator of any issues that prevent you from completing your tasks

* Limited travel may be required

* A CSR II can volunteer for the Jounior Achievement program if he or she has been a Wayne Customer Service

employee for at lease 12 months and is in good standing with no verbal or written attendance warnings.  The

employee must have earned at least  an average rating in his or her last performance evaluation.  The Customer

Service manager will approve all requests to volunteer.



PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, and talk and hear.  The employee must occasionally lift and/or move materials.  Specific vision abilities required by this job include close vision.

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.