Customer Service Representative - Cosmetics

BORBAJOB TITLE:  CUSTOMER SERVICE REPRESENTATIVEJOB DESCRIPTION:BORBA is experiencing rapid growth and is looking to hire an experienced,energetic and dedicated Customer Service Representative.  The Customer Service Representative must have a passion for beauty products, and will report directly to the VP of Marketing and Sales.  The position provides exceptional benefits, and has significant growth opportunities for the right candidate.RESPONSIBILITIES: Answer phones / emails and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned.

SKILLS & COMPETENCIES: COMMUNICATION.  Superior oral & written communication skills with outstanding customer relation and sales attributes.    PROJECT MANAGEMENT.  Effectively works with all team members to successfully complete tasks. ORGANIZATION. Strong organizational skills - detail oriented. QUALIFICATIONS: EDUCATION.High School diploma or equivalent. TECHNICAL.  Computer literate with the ability to learn customer service software applications and type 30 wpm. EXPERIENCE. 2+ years of customer service or call center experience.  Prior experience in the health and beauty industry is preferred.  Visit our website at www.borba.com