Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

 

Unilever's mission is to add Vitality to Life.  Unilever is one of the worlds leading suppliers of food and home and personal care products with consumers and employees from countries all over the globe.  We meet everyday needs for nutrition; hygiene and personal care with brands that help people feel good, look good and get more out of life.


Unilever is among the Top 70 of the Fortune Global 500 Companies.  We are also one of the world's leading suppliers of fast moving consumer goods in foods, household and personal care products.  Our purpose is to meet the everyday needs of people everywhere – to anticipate the aspirations of our consumers and customers and to respond creatively and competitively with branded products and services, which raise the quality of life.

 

 

Position Summary: Position is located in Lisle, IL

The Customer Service Specialist is responsible for executing the various facets of the Customer Service team strategy. Specific activities of the Customer Service Specialist will include order entry/management, customer service, tracking and tracing of orders.  This position also plays a role in identifying problem areas associated with order entry/management and maintenance.

 

Position Responsibilities:

· Responsible for executing the strategic financial and operational objectives as established by the Team Supervisors.

· Responsible for processing orders received from customers.

· Responsible for managing post receipt order activity, (i.e. delivery date or delivery terms changes, quantity, item deletions and additions).

· Responsible for handling sales/customer inquiries about product information, financial information, company policy, promotion information and order status.

· Responsible for assuring complete and accurate order data and data entry, with clear communication to Sales regarding cut or allocation situations.  Communicates and coordinates with plant/warehouses on orders outside the normal policy or normal production, capability, etc., to enable Unilever a better opportunity to service the customer.

· Responsible for ad-hoc reporting on an as needed basis.

 

Challenges
Exceeding customer service levels metrics

 

Qualifications:

· Problem Solving/Objective Analytical Power--- Develop accurate, objective assessments of the issues even in complex or difficult situations.  Ability to understand what needs to be accomplished and how to make it happen.  As issues arise in meeting customer requirements analysis and problem solving are critical to ensure resolution and agreed service KPI levels.

· Communications--- Verbal and written communications to both internal and external customers

· Team Commitment---Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests.

· Practical Creativity---Demonstrates flexibility of thinking.  Creates new business insights which can be turned into realistic plans.  In problem solving customer service issues, creative thinking is necessary to meet/exceed customer requirements. Ability to recognize and leverage all available resources.

· Self Confident Integrity Motivated by conviction and values re: appropriate behaviors/actions.  Will take difficult decisions as required.

· Customer Service Coordination--- Delivery of customer service to meet customer requirements at the agreed service levels.  To include order entry/management and
communication to the customer. Strong follow-up skills a must.

· Time Management---- The ability to plan and organize activities in order to accomplish goals in a timely manner both individually and within a team.

· Systems Applications--- Proficiency with computers and applications.  SAP a must.

 

Education:

High school diploma or GED required

College degree preferred

 

Experience:

At least 3 years of related business experience

 

 

 

Please apply for this position by clicking on the link provided below:

https://recruitment.unileverservices.com//MAIN/careerportal/Job_Profile.cfm?szOrderID=8903&szReturnToSearch=1&szWordsToHighlight=

 

or call Unilever Peoplelink at 888.775.0389

 

 

Unilever offers a competitive compensation package which includes: Medical & Dental Plans, Life Insurance, including spouse & children; Health Care Flexible Spending, Dependent Care, Retirement & Savings Plans, Tuition Reimbursement, Paid Vacation and Holidays.

 

 

Unilever is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, veteran status and any other legally protected class in accordance with applicable federal, state and local laws.

 

Employment is subject to verification of pre-employment drug-screening results and background investigation.