Sr. Analyst of Customer Development

Sr. Analyst of Customer Development

 

Unilever's mission is to add Vitality to Life. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.

Unilever is among the Top 70 of the Fortune Global 500 Companies. We are also one of the world's leading suppliers of fast moving consumer goods in foods, household and personal care products. Our purpose is to meet the everyday needs of people everywhere – to anticipate the aspirations of our consumers and customers and to respond creatively and competitively with branded products and services, which raise the quality of life.

 

Responsibilities:

 

• Initiates and influences relationships with stakeholders, in management and implementation, acting as a key point of contact for stakeholders.
• Identifies and responds to opportunities for providing products and services to the customer organization, liaising with those responsible in own organization. Recommends products and services that will help the customer organization to achieve its business objectives.
• Utilizes business experience and skills to assess and advice on the practicability of alternatives, marrying up technical limitations with operational realities.
• Investigates, documents and analyses current business processes; identifies the organizational units which undertake, and support the business processes. Identifies alternatives, assesses feasibility, and recommends new approaches.
• Establishes an understanding of business aims and facilitates development of alternative processes to achieve them.
• Assists the user community in provision of transition support and change planning, and liaises with the project team.
• Participates in IT projects along with IT Innovation and IT Services team members to deliver IT projects and initiatives, working primarily on the local activation components of the projects.
• Carries out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrates an understanding of the issues of interest to the client organization and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
• Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
• Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.
• Monitors the IT opened cases and works together with the services team to solve them in accordance with the SLA agreed.
• Understands the impacts of the most significant IT events occurred such as failures and works close to the business to maintain business continuity  

 

Key Relationships:

 

• Business Leaders (Managers within company and function)
• IT Leadership
• Project Team Leadership
• Project Office
• Program Office
• IT Strategy Office
• Services Team Leaders (Managers)

 

Key Experience:

 

-At least 5 years of experience within a consumer products company with experience in the Customer

Development area and preferably some exposure to a number of other functions within the business.

-Demonstrated communication skills (written and oral) are critical to the role’s success.

-Excellent understanding of IT application systems and the infrastructure that enables them.

-Must possess a good external view of the marketplace to ensure that future strategies are relevant to the business.

 

Key Competencies:

 

• Business Process Improvement
• Business Analyses
• Consultancy
• Customer Service Techniques

 

Education:

 

Undergraduate degree in Information Systems

5 years with a consumer products company supporting Sales functions

 

Unilever offers a competitive compensation package which includes: Medical & Dental Plans, Life Insurance, including spouse & children; Health Care Flexible Spending, Dependent Care, Retirement & Savings Plans, Tuition Reimbursement, Paid Vacation and Holidays

 

Please apply for this position by clicking on the link provided below:

 

https://recruitment.unileverservices.com//MAIN/careerportal/Job_Profile.cfm?szOrderID=8904&szReturnToSearch=1&szWordsToHighlight=

 

 Unilever is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, veteran status and any other legally protected class in accordance with applicable federal, state and local laws

 

Employment is subject to verification of pre-employment drug-screening results and background investigation