Benefits Coordinator

We are growing and adding new opportunities! Knowledge Learning Corporation (KLC) is the nation’s leading private provider of early childhood and school-age education and care, serving more than 300,000 children in the United States and the District of Columbia. KLC provides more than just daycare; we offer early education programs that promote school readiness and a lifetime love of learning. KLC’s business lines include the KinderCare Learning Centers, Knowledge Beginnings, KLC Employer Partnerships and the Children’s Learning Center brands supporting early childhood education and care through approximately 1,900 community-based centers and more than 130 employer-sponsored sites; and KLC School Partnerships, a leading provider of pre-K-12 supplemental educational solutions, operating more than 1,700 programs nationwide. We invite you to join the more than 41,000 professional employees who are dedicated to making a difference in the lives of children. Note: This is a six month temporary assignment Job Summary:   As a member of the Benefits Service Center team, you will be the first point of contact for employees with questions relating to the company's employee benefits programs. You will answer all incoming calls using the resources available to address questions/issues, more complex cases requiring additional research will be referred as appropriate. You will respond to all voicemail and email inquiries and provide the initial review of incoming benefit applications. Essential Functions· Respond to incoming phone calls with established service standards.· Apply company benefits plan provisions, policies and procedures  appropriately in response to employee questions.· Provide summary and analysis when elevating issues.· Navigate HRIS and other support system applications.· Evaluate benefit applications for completeness and assess eligibility.· Identify areas for process improvement, policy clarification, and communication needs.· Develop specialized knowledge of the benefit program and/or business unit requirements. Experience and Education: · High school diploma required.· College degree preferred.· One year or more of related work experience (customer service, administrative support). Knowledge, Skills, and Abilities:· Previous customer service experience within a call center is highly desired.· Working knowledge of desktop computer required.· Working knowledge of Microsoft applications (Excel, and Word) required.· Ability to manage a heavy volume of incoming calls and paperwork, and monitor open  cases.· Ability to function in a team environment and as an individual contributor.· Demonstrated oral and written communication abilities.· Ability and interest in learning new subject matter.   We offer a comprehensive benefits package, childcare discount and more! To apply for this position, please click the Apply Now button. To see a list of all of our current openings, please visit our website at http://knowledgelearning.careers./. Knowledge Learning Corporation is proud to be an Equal Opportunity Employer. *CB*