Enrollment Counselor - Bridgepoint Education/University of the Rockies

Bridgepoint Education, Inc., the parent company of Ashford University and University of the Rockies, is an innovative leader in higher education, providing thousands of students in the U.S. and abroad with affordable, high quality educational opportunities on campus and online.

We are currently recruiting for our admissions team for the University of the Rockies. University of the Rockies, located in Colorado Springs, CO, is a regionally accredited institution, offering highly specialized psychology degrees at the master and doctorate levels.

This is an inside sales position, located at our corporate headquarters in San Diego, recruiting and admitting new students for The University of the Rockies.

Enrollment Counselor

The Enrollment Counselor will be responsible for contacting (through outbound and inbound calls) and converting qualified prospects into active learners through a consultative inside sales approach; utilizing relationship building skills, achievement-orientation and in-depth expertise of degree programs to gain commitment from perspective learners. The role consists of phone-based interaction to evaluate educational qualifications and needs, and recommend solutions to individuals who are interested in educational opportunities for adult professionals.

Responsibilities:

• Meeting and exceeding pre-established sales / enrollment goals. This entails individual accountability for monthly and quarterly objectives with bi-annual compensation adjustments.

• Utilizing organization and forecasting methodology to build and manage a strong sales cycle and pipeline. This may entail multiple points of contact per individual learner to help identify correct educational solutions.

• Guiding prospects through Bridgepoint Education’s sales model and framework: qualifying prospects, investigating and discovering needs, understanding motivations, presenting features and financing options, recommending programs and customized solutions, and always listening to the needs of the learner.

• Typical day will involve continuous customer interaction with the majority of the day on the phone; all customer contact is with "warm" leads—no cold calling. Individual inquiries will be focused on the University of the Rockies degree (Master, or PhD) programs. Enrollment Counselors are held accountable to a variety of measurements such as number of contacts per day, talk time, pipeline management, conversion rates, forecasting, etc.

• Leveraging automation tools and complex software applications to manage learner / customer data.

• Committing to continuous training and development to become experts on a dynamic, evolving product offering (typically one to two of our degree programs). Establishing credibility is essential and Enrollment Counselors are responsible for utilizing extensive product knowledge.

• Team participation: While held accountable to individual goals, Enrollment Counselors are expected to operate as a team, dedicated to meeting customer expectations. This entails supporting colleagues, taking active part in team discussions and 1:1 call coaching sessions, and providing constructive feedback to management.

Requirements:

o BA/BS in Psychology or relevant field; Masters degree preferred

o 2+ years of previous sales experience required.

o Inside / phone sales experience representing a complex solution/product in a high-call volume environment strongly preferred.

o Will consider candidates with strong fund-raising/non-profit experience or who have excelled in retail sales of high-end products or solutions which requires in-depth customer interaction.

o Experience working toward established sales goals/quota.

o Experience with relationship-oriented (non-transactional) selling with a comprehensive sales cycle, which often entails multiple contacts.

o Displayed success at meeting and exceeding sales goals.

o Experience selling high-value products and services to a diverse customer base.

o Expertise leveraging sales and customer-tracking software applications and tools.

Bridgepoint Education offers a competitive salary and benefits, along with a fun and positive work environment, Gym on site, monthly Employee Appreciation event, and tuition remission plan.

For immediate consideration, please visit the following link to apply: https://home.eease.com/recruit/?id=35844