General Access Computing and Technology Lab Coordinator (6+month position with benefits) - Technology / General Access Computing and Labs

Summary:

Manages the daily operations of the Information Commons Technology Desk, one of the three service points in the Library. Hires and trains student and temporary staff to provide high quality customer service to Information Commons patrons. Works closely with team members and other departments to anticipate the College's general access computing needs and makes recommendations for improvements and changes to services and resources. Provides 1st tier technical support and customer services to Simmons community members and Information Commons guests. Position is 6+ months, full-time, with benefits.

Requirements:

Bachelor's degree preferred or two years work experience in a similar academic environment.
Previous employment in a Technology department in an academic setting a plus.
Strong experience in customer service.
Advanced knowledge of MS Office products and a good working knowledge of other software (e.g. statistical software and Photoshop.)
Solid knowledge of Windows and Mac OSX.

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