Interface Analyst

excelleRx, Inc. is the market leader in pharmaceutical care for niche disease markets, providing expert medication consultation and pharmaceutical distribution services. Combining proprietary technology and clinical experience, excelleRx ensures the appropriate use of medication, and thereby enhances quality of life. Caregivers from healthcare facilities nationwide rely on excelleRx to manage their patients’ pharmacotherapy needs. The excelleRx mission is to use technology and clinical expertise to change the way medication is deployed, so that patients are given prescriptions based on objective information rather than habit or personal preference





Summary:

Xeris is excelleRxs proprietary patient pharmacotherapy and medication management software system.  The Interface Analyst will help test, deploy, and support the integration between Xeris and our clients hospice care software systems; transmitting and receiving data such as admissions, discharges, transfers, and medication prescriptions.

                                                               

Essential Duties and Responsibilities

         Interface Analyst responsibilities include, but are not limited to:

Monitor interface transactions, research and resolve problems (55%)

·         Analyze rejected and orphan transactions and perform root cause analysis

·         Monitor the Idle Xeris report and follow-up as needed

·         Provide responses and resolutions for all CRM tasks as per accepted SLAs

·         Resolve technical issues and client requests using established troubleshooting procedures

·         Responsible for first level support to hospice for all interface issues

·         Assist client in identification and resolution of workflow issues Identify errors, serve as liaison to interface team, client and vendor to testimplement resolutions

·         Perform appropriate follow-up communication and documentation

Administer deployment and installation activities (15%)

·         Create, coordinate and manage hospice interface deployment plans

·         Manage the daily queue of support issues and tasks in CRM

·         Provide ongoing status reports for deployment phases of all hospices

·         Maintain and publish interface status report by client and vendor

 

Documentation and Reporting activities (15%)

·         Maintain all hospice interface information databases in CRM and Access

·         Perform regularly scheduled tasks as directed

·         Document processes and procedures

·         Create monthly transaction, status and trend analysis reports

·         Maintain log of statistics by vendor, client and transaction type

·         Accurately track and document all hospice issues

·         Create reports in CRM and Access

·         Provide ad hoc written or verbal status of critical issues to management

·         Coordinate updates to and distribution of interface technical documentation

Solution Creation (15%)

·         Identify and address inefficiencies to streamline current operational procedures

·         Create process to proactively look for system and data anomalies 

·         Identify areas that would benefit from standard procedures

·         Develop strategies to optimize CRM with respect to interfacing

 

 

Other duties as assigned may include:

·         Ad hoc reporting and presentations

·         Projects outside the scope of this job description based upon demonstrated skill sets

 

Qualifications:

·         Customer-service oriented

·         Proactive attitude

·         Excellent time management

·         Excellent verbal and written communication skills

·         Self-motivated, team player, highly organized

·         Attention to detail and accuracy of facts and documentation

·         Ability to manage multiple priorities and work independently

·         High level of problem-solving skills and able to follow through on tasks

 

Computer Skills: Microsoft Windows 2000, XP Professional, Server 2000, and Server 2003 Microsoft Remote Desktop, Computer Management, and Event Viewer Knowledge of XML, C#, HL7, SQL and .NET is a plus Symantec pcAnywhere or comparable remote control software Proficient in MS Office; Word, Excel, Access, PowerPoint, Outlook, and Visio Familiarity with relational databases

Education and/or Experience:

 

·         BS Degree in Computer Science or equivalent

Minimum of 2 years of experience in a technical support and customer service oriented environment

 
Experience and Skills:


Type or Copy/Paste Requirements here