Quality Assurance Specialist

A rapidly growing company, founded in 1971, Bisk Education, which facilitates the promotion and online delivery of degree and certificate programs from the nation’s leading traditional universities, is expanding its staff.

 

We are currently seeking a Quality Assurance Specialist who will be responsible for monitoring telephone representative customer calls to ensure quality and script adherence.  They will also identify training recommendations, correct script adherence and client jeopardizing issues, and participate in calibration sessions with Supervisors.

 

Qualified candidates must have the ability to give constructive suggestions in a positive, clear and sensitive manner, excellent verbal and written communications skills, the ability to work with limited supervision, and a working knowledge of the PC.  At least six months of recent Supervisory/Coaching or Quality Assurance experience in an outbound sales call center environment is required. A demonstrated ability to identify buying signals is a must.

 

We are proud of our comprehensive and flexible benefit program.  Our benefits include medical, dental, prescription, vision, life insurance, 401k, vacation and Holidays.  At Bisk Education, employees may take classes and we pay 100% of the college tuition …a $50,000 value. Choose between 3 Master's programs and several Certificate programs.

 

Email or fax your resume to:

Jobs@bisk.com

Fax: 813-663-6712

Ref. Code: QAS-M-408

www.bisk.com/careers

EOE