Registration Assistant - Dental Clinical Services

Overview:Greet patients; coordinate the scheduling and registration of patients; provide cash handling and support to other areas of the Dental School as needed.

Essential Functions:  Greet patients, answer phone calls, schedule and confirm appointments, perform patient check-in, update and maintain patient demographic and insurance information and assist patients in the registration process; process and record payments for the Dental School; allocate payments, reconcile cash and credit card receipts, and provide support as needed to other areas of the dental school. 

Duties and Responsibilities: 

1. Greet patients upon check-in.

2. Present patient with medical history paperwork or daily appointment form.

3. Perform data entry including: new patient registration; re-registration including updating insurance and demographic information; and treatment information.

4. Facilitate the patient billing process including verifying patient insurance eligibility, copy insurance card information; assist with the processing of insurance forms and information for Title-19, Illinois Public Aid, Division of Vocational Rehabilitation and Delta Dental and other private insurance payments.

5. Schedule and confirm patient appointments.

6. Maintain accurate patient visit reports; daily patient schedule and cancellations.

7. Answer phone calls and respond to messages from students, faculty, new patients, patients and vendors being responsive to queries, questions and complaints and directing unresolved complaints. Page students when necessary.

8. Maintain the reception/cashier area.

9. Maintain and facilitate the handling of patient records including assembling new patient records.

10. Run daily appointment list and appointment forms for the following day appointments.

11. Process and record payments for dental treatment and allocate payment to treatment.

12. Reconcile cash drawer and credit card receipts and submit results to the Office of Finance & Administration.

13. Provide support to other clinical areas as assigned.

14. Perform any/all related duties as required or assigned.

Required Knowledge, Skills, and Abilities:  Requires high school education plus one year related experience; bi-lingual preferred; familiarity with computer software, strong verbal and written communication skills, excellent customer service and listening skills, courteous demeanor, discretion, flexibility, ability to work and communicate with people from a diverse population; and the ability to work independently with little supervision and constant interruptions in an environment that can be stressful at times.

Preferred Knowledge, Skills, and Abilities:  Knowledge of dental terminology helpful. Previous experience working in an academic setting and knowledge of Marquette University School of Dentistry policy and procedures helpful.

Please apply through the online careers site, attaching a resume and optional cover letter, at:  http://careers.marquette.edu and refer to posting number 0600559.

Or use the quick link at:  https://careers.marquette.edu/applicants/Central?quickFind=51546


AA/EOE