Senior Director of Admissions

Description:Purpose of the Job/Principal Responsibilities:The Senior Director of Admissions is responsible for the management of a 150-seat Admissions Department and the overall performance of the team along with being the coach, a motivator and mentor of the 10-person management team, (4 Directors of Admissions, 8 Associate Directors of Admissions, 4 Admission Managers, 1Training Manager and 8 other staff members and 150 or more Admissions Advisors). Additionally, this position has P&L responsibility. The goal of the SDOA is to instill a sense of team responsibility, team leadership and ultimately improve the student start performance through quality customer service, team performance and follow up. An integral part of the SDOA position is to develop the management team to ensure the overall skill development of the team.Typical activities for an Senior Director of Admissions include:- Manage the day-to-day performance of your DOA teams and all ancillary departments around those teams- Insure your teams meet their established recruiting cycle goals- Analyze your teams statistics to detect positive/negative performance trends and develop action plans to increase/correct those trends- Identify team members who are not performing at the expected levels of quality and quantity to meet their goals- In concert with your Director of Admissions, when necessary, initiate a plan, administer and monitor progress of admissions advisors placed in warning or probationary status due to poor performance- Follow established procedures if the termination of an employee is warranted- Provide supplemental training for advisors based on their statistics- Work individually with all management team members increase this departments overall conversion performance- Provide ongoing management training for all members of the management team - Insure the your team is appropriately staffed by conducting interviews for hire of prospective admissions advisors/Assoc. Directors of Admissions- Oversee lead distribution to advisors to insure the equal distribution of student information forms- Work in harmony with our Marketing Department to insure lead flow is sufficient to meet our needs- Assist Executive Director of Admissions with special projects- Preparation of annual performance reviews for the Directors of Admissions and Associate Directors of Admissions.- Other tasks as assigned by Executive Director. Measurement of Success:Senior Director of Admissions will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily & weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools providing during training; (d) ability to work effectively lead a team, both within and across Kaplan University departments; (e) team retention; and (f) attitude and enthusiasmQualifications:Experience Required:- Minimum of 4 years experience in either an on-line education or teleservices company in a senior managerial position. - College degree, MBA preferred- Product and procedural knowledge- Positive attitude and willingness to help others- Capable of accomplishing multiple tasks within specific periods of time- Excellent analytical and problem-solving skills- Superior knowledge of statistical methods- Strong communication and presentation skills- Positive attitude and willingness to help othersPosition Requirements /Scope of the Job/ Skills Required:- Must be able to work at least two evenings per week and periodic weekends if necessary- Ability to answer complicated Admissions questions accurately and in detailSalary/Benefits: Salary commensurate with experienceFull time employees enjoy these outstanding benefits: *401(k) plan *Comprehensive health, dental and short term disability & long term disability plans *Business casual dress code *Sick days, personal days, holidays, and vacation days *A friendly, team oriented environmentJob Location: Chicago, ILJob Number: 6307BRCompany URL: http://www.kaplan.eduCompany Profile:Kaplan University is an institution of higher learning dedicated to providing innovative undergraduate, graduate, and continuing professional education. Our programs foster student learning with opportunities to launch, enhance, or change careers in a diverse global society. Kaplan University is committed to general education, a student-centered service and support approach, and applied scholarship in a practical environment. Kaplan University is a unit of Kaplan, Inc., a worldwide education services provider and a wholly owned subsidiary of The Washington Post Company (NYSE: WPO). www.kaplan.com