Senior Network Support Engineer

Description:Senior Network Support EngineerLocation: Atlanta - NorthWere Kaplan IT Learning, providing certification preparation, assessment, learning services and software to help individuals and organizations train on technology and prepare for technology certifications. Kaplan IT Learning is a division of Kaplan, Inc., a leading education and test prep company, and a wholly owned subsidiary of The Washington Post Company (NYSE: WPO). Our customers include corporations, government and academic institutions, training companies, and individuals around the world. Leading products include award-winning STT Trainer software to train and support the end users of enterprise applications, Transcender, the largest and most comprehensive IT certification test preparation provider and Self Test Software, a leader of quality exam prep tools. For Further information about our company, please see our website at:www.KaplanIT.com Responsibilities: - Architect and maintain virtual networks between multiple offices and implement security policies needed to maintain connectivity - Design, plan, configure and access routers, switches, firewalls, network appliances, host, and other communication devices from both a capacity and configuration standpoint. - Manage configurations and deployment of equipment in compliance with established policies - Troubleshoot and report network performance issues. - Maintain system and network availability and monitoring of services. - Develop recommendations for appropriate network policies and standards. - Maintain the appropriate relationships with 3rd party vendors, evaluate vendor hardware, software, and communications products, and provide recommendations for purchases - Participate in rotating 'on-call' schedule with other members of the team.- Administer, monitor and troubleshoot 100+ Windows systems in a distributed environment.- Daily operations such as Server management, User management (User Manager), Exchange 2003 and 2007 Administration,Sharepoint Portal Administration and Windows Security Permissions (ACLs, Groups, File system, Exchange ACLs)- Coordinate maintenance, replacement and repair of servers.- Administer, monitor and troubleshoot VM server infrastructure.- Assist in providing internal support of various technologies- Perform ad-hoc on site support visits if and when required- May advise management regarding customer satisfaction, product performance, and suggestions for product improvements. - May be required to assist in quality assurance and testing methods of company product- Provide end-user training and support through verbal, written and/or phone communications.- Coordinate with other network and business application administrators, helpdesk, project management, and database administrators to ensure customer satisfaction and product reliability.Qualifications:- 7 or more years experience with Cisco routing, switching, VPN and firewall technologies, and Windows Server administration, - 7 + years of experience as a Windows Server Administrator/Architect- Several years experience with the following products/services- Enterprise management experience with Active Directory and Group Policy- Experience supporting multiple domains- Exchange 2003/2007- Vmware - Citrix Metaframe 4.0 / 4.5- Sharepoint Portal- SQL Server- WINS/DHCP/DNS- Windows disaster recovery- Symantec Anti-Virus- DELL Server Hardware- Network / Storage Area Networks- 3 years in software support environment and ability to troubleshoot at the server/desktop level both onsite and remotely- Strong preference for backgrounds in managing Co-located hosted environments- - Familiarity with Terminal Server and/or Citrix environments.- Experience with the deployment and support of remote customers; specifically Application Support, Windows maintenance and remote administration. - Ability to conduct research into customer network, hardware, and software issues and company products as required;- Basic working knowledge of common networking protocols and standards - One year of experience managing projects and functioning as Senior Support Engineer- CCNA Certification- MCSE Certification.- Proficient in MS Office and MS Project. - Good understanding of the organizations goals and objectives. - Strong interpersonal and oral communication skills.- Ability to present ideas and solutions in user-friendly language. - Highly self motivated and directed, with keen attention to detail. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Experience working in a team-oriented, collaborative environment.Kaplan's global success is highlighted by growth from $100MM USD to $1.7B USD in just 12 years. That success is directly based upon our unique ability to attract and retain highly-qualified/-motivated professionals, a group of highly-talented individuals rewarded for both individual- and team-based achievements. We'll provide you with the tools, challenges, opportunities, and rewards to take your career into a great new direction. If you want to be part of an incredible success story, and a company driven to provide high-value business solutions for world-class clients, then we're the place for you!If you are seeking a position with a company that offers great benefits and a fast-growing entrepreneurial environment, then apply on-line with your cover letter, resume, and salary requirements.***Please note that due to the expected volume of responses, we will only contact those candidates in whom we have further interest***Kaplan is an Equal Opportunity Employer.Salary/Benefits: Salary commensurate with experienceKaplan's global success is highlighted by growth from $100mm USD to $1.7b USD in just 9 years. That success is directly based upon our unique ability to attract and retain highly-qualified/-motivated professionals, a group of highly-talented individuals rewarded for both individual- and team-based achievements. We'll provide you with the tools, challenges, opportunities and rewards to take your career into a great new direction. If you want to be part of an incredible success story, and a company driven to provide high-value business solutions for world-class clients, then we're the place for you!Job Location: Atlanta-North, GAJob Number: 6453BRCompany URL: http://www.kaplan.com/kaplanprofessionalCompany Profile:Learning transforms lives - welcome to Kaplan Professional!We're a world leader in licensing, continuing education training, certification, professional development courses, and compliance tracking for students, professionals and key corporations in financial services, insurance, information technology, real estate, and legal. Kaplan Professional is a unit of Kaplan, Inc., a worldwide education services provider and a wholly owned subsidiary of The Washington Post Company (NYSE: WPO). www.kaplan.com