Student Finance Supervisor

The Supervisor – Student Finance supervises and coordinates the activities for processing, awarding and tracking financial aid funds for students entering, continuing and re-entering eligible education programs.   ESSENTIAL DUTIES AND RESPONSIBILITIES  · Supervises and approves processing, awarding, loading and tracking of financial aid funds in accordance with regulations, policies and procedures. · Supervises and coordinates the receiving, assigning and changing of electronic files with government agencies and other departments.  · Prepares standard and ad-hoc reports such as cash flow, refund and credit balance reports. · Processes withdrawals in accordance with regulations, policies and procedures.  · Audits financial aid records and files. · Performs other duties as assigned.   SUPERVISORY RESPONSIBILITIES Supervises the student finance department.  Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The minimum requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be able to enable individuals with disabilities to perform the essential functions.   EDUCATION AND EXPERIENCE · 5 or more years of related experience and/or training; or · The equivalent education and experience.    COMPUTER EXPERIENCE · Should have knowledge of computer operations email, spreadsheets, databases and word processing software.   LANGUAGE SKILLS · Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, · Ability to write routine reports and correspondence.  · Ability to effectively and professionally present information to groups and individuals.    MATHEMATICAL SKILLS · Ability to calculate figures and amounts such as discounts, interest, commission, proportions and percentages. · Ability to apply concepts of basic algebra and geometry.   REASONING ABILITY · Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. · Ability to solve practical problems and deal with a variety of concrete variables in standardized situations.   REQUIRED CERTIFICATES, LICENSES, OR REGISTRATIONS None required   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Use hands, fingers and wrists to write and work with computer keyboards, mouse and office machines; · Work under occasional stressful situations; · Talk and hear; · Frequently is required to stand, walk, sit and reach with hands and arms;  · Ordinary vision including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  · May occasionally lift up to 10 pounds.    WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Cubicle office setting with light to moderate noise   Competencies To perform the job successfully, an individual should demonstrate the following competencies.  Reasonable accommodations may be able to enable individuals with disabilities to perform the essential functions.   · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. · Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. · Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. · Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. · Organizational Support - Follows policies and procedures; Supports organization's goals and values. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. · Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.