StudentEdge Account Manager I

 

Since 1966, Peterson's has helped to connect individuals, educational institutions, and corporations through its critically acclaimed books, websites, online products, and admissions services.  Explore more on our most complete and heavily traveled education resource on the internet:  www.petersons.com. As we pursue our vision of making educational dreams possible, we continue to seek GREAT quality associates to help reach that goal. We are a performance-based organization that rewards results. Peterson’s is a Nelnet company www.nelnet.com.

 

Job Description:

Position Summary
Responsible for developing new StudentEdge-based relationships with high schools, deploying and supporting StudentEdge, driving StudentEdge utilization, and maintaining StudentEdge-based high school relationships.

Principal Responsibilities
• Build new and nurture existing StudentEdge relationships in the high school market
• Coordinate and conduct pre-sales Webex and participate in acquiring new StudentEdge licensees
• Build enthusiasm in the client owner for StudentEdge to ensure customer is driving usage and supporting the product
• Generate referrals from clients
• Support fellow team members
• Seek referrals from clients and provides leads generated to sales
• Monitor and manage utilization of products & services
• Obtain client feedback
• Meet or exceed weekly, monthly and annual new installation goals
• Handle both inbound and outbound phone sales
• Coordinate and execute trade show sales plans
• Travel to client site or trade show site to nurture existing or build new StudentEdge relationships
• Create and maintain accurate contact records and properly utilize sales management system
• Maintain expected call levels, client contacts and as appropriate, conscientious follow up with clients and prospects
• Follow sales, on-boarding, and client communication processes in a timely fashion

Secondary Responsibilities
• Determine the timeframe for project launches
• Work with client to determine implementation needs
• Develop the requirements for StudentEdge installation
• Project manage client to receive necessary materials and feedback
• Project manage the installation and train client on systems meeting the client needs and delivery dates
• Coordinate upgrades or new access as needed during installation and training process
• Develop utilization strategy and plan in coordination with marketing
• Deploy usage plans
• Contact school after install to set user registrations
• Generate reports on utilization, addresses underutilization concerns and communicates successes in order to build marketing collateral and drive ongoing success
• Verify reports are accurate before providing to clients. Demonstrate the value to the clients as appropriate.
• Address client problems and concerns. Ensures that sites are functioning and coordinates with appropriate areas to resolve any technical problems
• Ensure users are completing information required to enable lead generation
• Address any problems that may come up with the client and ensure that potential repeat of the problem is prevented
• Help identify and correct installation issues prior to sale
• Coordinate updates/upgrades with other team members and provide the needed training to new users

• Conduct training during the contract term to ensure optimal usage and renewals
• Provide on-going client support to meet or exceed 90% renewals

Education and Experience Requirements
• Bachelor’s Degree or equivalent

Key Skills, Qualifications and Traits (E=Essential, P=Preferred)
• E- Ability to travel up to 25%
• E- Strong presentation and client training ability
• E- Strong customer focus, passion for ensuring clients are educated to make optimal usage of services
• E- Technical ability to train on systems along with strong training skills
• E- Effective written and verbal communication skills
• E- Strong attention to detail and follow up along with organizational skills
• E- Ability to multi-task
• E- Strong initiative
• E- Strong CRM skills
• P- Expertise on StudentEdge
• P- Experience selling into the K-12 or high school educational market specifically
• P- Sales experience selling into school guidance offices, school boards, and principals
• P- Customer service experience including some knowledge of call center procedure and etiquette
• E- Demonstrated ability to coordinate multiple projects in a deadline-sensitive environment
• E- Excellent communication and interpersonal skills coupled with a team focus
• E- Ability to foster and maintain strong client relationships and to manage client expectations effectively

 

To be considered for this position, please apply at www.nelnet.com.

 

 

EOE/Drug free workplace