Basic Digital Home Electronics Technician

A&E Factory Service is a nationwide leader in product repair service that provides a professional and enjoyable repair experience for our customers. We service all major brand appliances and you can depend on us for your in-home repair needs. Individuals who are driven to earn our customers' trust and business every day are welcome to show interest in becoming a member of our winning team.

A&E Factory Service technicians provide timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of Television and Home Electronics products in the customer's home. A&E technicians are the best equipped in the industry---you will be provided a van and laptop computer. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.QualificationsTo provide the proper customer focus, the In-Home Service Technician must:" Work as a dedicated team member to ensure fast, flexible and expert service to every customer" Demonstrate a sense of urgency to meet customer time commitments " Successfully complete all Technician III training elements within required timeframes" Meet key performance metrics and/or productivity goals as defined by the business" Provide knowledgeable and courteous repair service" Continuously look for methods to improve business performance and enhance the customer experience" Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer" Provide assistance as a Technical Helper, as applicable" Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location." Mentor other technicians, as applicable" Maintain truck stock inventory within the prescribed company guidelines and standards" Follow the vehicle maintenance schedule and keep a clean, organized vehicle" Adhere to all company policies and procedures" Perform miscellaneous duties as assignedExperience/Education/Certification Requirements:" High School diploma or general education degree (GED) preferred" Must be at least 18 years of age " Must be able to pass the pre-employment drug screen, criminal background check and driver's license check" Must possess and maintain a valid state driver's license and be willing to submit to random drug testing, per company policy" Experience and aptitude with computers and databasesBenefitsAs an A&E associate, your career path options will be determined by your performance and your desire to advance further within our organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term Disability Merchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceBusiness Travel Accident CoverageMortgage Assistance