Business Relationship Manager

Requirements
The responsibility of the Customer Operations Business Relationship Manager is to work with all external business entities of relevance to consumer financing and payment processing to ensure efficient operations, good customer relationships, and continual cost reductions where feasible. Examples of these businesses are Visa, MasterCard, Discover, AMEX, and Bank of America Merchant Services.

Reporting Structure

The Business Relationship Manager reports to the Director of Customer Operations.

Responsible for understanding the payment and consumer financing related business needs of the Finance Department, the Consumer Finance Group, Legal, Purchasing, and any other relevant internal groups and working to ensure those needs are met.
Achieve operational excellence in payment processing and consumer financing related operations between Bose Corporation and the issuing banks and credit card processors.
Develop contacts within the consumer financing, credit card issuance, credit card processing, and pre-paid card industries to stay abreast of industry trends.
Develop and manage an efficient process to detect and handle partner relationship problems that develop between internal Bose organizations and the issuing banks and credit card processors.
Develop a detailed understanding of credit card payment and authorization processes in order to be able to monitor and manage operations and develop cost saving strategies.
Work with the external businesses to identify and anticipate process or technology changes and ensure that the changes occur in a timely and correct manner.
Ensure that all payment processing or consumer financing operations are consistent with Bose Corporation's standards of customer experience.
Work with local and corporate IS groups to develop tools and processes and garner the support necessary to fulfill the goals stated.
Provide timely, accurate, and actionable business reports to the Business Units and Corporate Management.

Skills
Possesses a good working knowledge of how credit card payments are authorized and settled.
Has a very good understanding of credit card interchange rates and how they work.
Experience in consumer finance, credit cards, and relationship management
Strong interpersonal skills with strategic planning, leadership, decision-making, logistical, analytical, & organizational capabilities.
Ability to multi-task, motivate teams, assume responsibility, and instill trust and integrity.
Excellent oral/written communication skills
Ability to work with key business stakeholders at all levels of the organization

Education
Bachelor's Degree in Business, Finance or related discipline or equivalent experience