Customer Support Engineer

Innovation. Excellence. Integrity. Not just abstract concepts at LSI Corporation, but the way we conduct business with customers, partners, and key stakeholders. Add individual responsibility to the mix and you have the recipe for a dynamic environment, technological achievement, challenging career opportunities, and the potential for personal growth. Employees at LSI understand that they are helping to shape the future of technology in the storage and consumer markets. That’s why we’re always looking for the best and the brightest to join our winning team. Position Description:Responsibilities• Partner with key customer accounts to provide solutions to issues encountered in the field.• Review and act upon daily reports of open and escalated customer issues.• Triage, perform root cause analysis, partner with multiple development teams, and develop code to fix customer issues.• Attend periodic release meetings to stay on top of all release dates and technical issues.• Generate maintenance releases and customer escalation status reports.• Facilitate the investigation of customer reported problems. Ensure the resolution to be implemented in a maintenance release and/or in a hot-fix patch release.• Conduct post-mortem review meetings appropriately with the FW engineering teams to prevent similar problems from surfacing in the future. To Apply Visit LSI CorporationQualifications:Qualifications• BSCS/MSCS or equivalent with 3+ years embedded software development experience in storage.• 5+ years experience in managing technical projects/teams in a customer indirect support and/or facing environment.• Be an energetic, creative, positive, and results-oriented individual.• Resourceful, flexible, and adaptable to rapid change.• Must possess good oral/written/listening skills to keep all interested parties informed of status.• Experience working with big OEM customers is a plus.• Familiar with CMMI software quality process. Familiar with development and generation of metrics for measuring problem resolution performance.• Experience with ClearCase/ClearQuest.• Comfortable working with a geographically distributed team.