Customer Support Representative

Take the initiative and build your career with a company that encourages individual achievement and fosters career development and advancement. That's Arrow Electronics, an award-winning Fortune 200 company, and one of Fortune's Magazine's "Most Admired Companies".Arrow is a global provider of products, services and solutions to industrial andcommercial users of electronics components and computer products. Arrow serves as a supply channel partner for more than 600 suppliers and140,000 customers worldwide, including many of the most prominent players in the global electronics arena.At Arrow Electronics, you'll be part of a team dedicated to global growth in an industry that is advancing the world. We know that it takes dynamic and talented people to run a global business like ours. With a commitment to shared leadership, Arrow has an environment that fosters growth and development. Customer Support Representative Experience (Years): .. Overview: Customer Support Representative Arrow Electronics, Inc. Solon, OH Arrow Electronics, Inc., a Fortune 200 company (ranking: 179), is one of the world's largest electronics distributors, and one of Fortune Magazine's ‘Most Admired Companies'. Arrow Electronics is a global provider of electronic components, computer products, technical solutions and supply chain management services to some of the most successful companies around the world. We know that it takes dynamic and talented people to run a global business like ours. With a commitment to shared leadership, Arrow has an environment that fosters growth and development. At present, we have an excellent opportunity for a Customer Support Representative in our Solon, OH location. GENERAL SUMMARY This position will provide a high level of customer service to both internal and external customers. Position will often serve as a primary point of contact in the Resource Center for requests from customers concerning order management and service maintenance issues. The job functions are performed in dynamic and fast-paced environment. Responsibilities include, but are not limited to: - Order Entry / Order Tracking, Sales Contracts, Quotes & Purchase Orders - Accurate & timely response to customer inquires and requests - Set & meet all turnaround expectations for all transactions. Pro-active communication to pertinent parties if expectations cannot be met and re-set expectations appropriately - Communicate on a regular basis with sales teams, operations teams and corporate departments, customers, and vendors regarding any open matters. - Audit all orders and documentation to ensure profitability and accuracy. - Act as a back up for absent Customer Support Representatives - Maintain a current level of product, program and policy knowledge by attending training, reviewing and understanding written materials, and utilization of vendor tools - Update and maintain organizational policies / procedures and database information. - Manage and monitor inbound customer calls to ensure proper direction and receipt of calls.BASIC QUALIFICATIONS: - High school diploma plus some technical training. - 2-3 years related experience. - Effective interaction with personnel at all organizational levels. - Demonstrated independent management of day-to-day activities. - Excellent verbal and written communication skills. - Proficient in the operation of standard office equipment, including a personal computer and related departmental word-processing, spread sheet, graphic and other applicable software applications. - Demonstrated competence in administrative skills, including information analysis and the application of company & departmental procedures. - Demonstrated ability to meet prioritized objectives and goals.PREFERRED QUALIFICATIONS: - Bachelor's degree from four-year college or university or equivalent experience We offer a competitive salary and comprehensive benefits package, which includes tuition reimbursement, employee stock ownership plan, health and dental plans, 401(k), and a unique sabbatical program. Please visit our careers website and apply online at www.arrow.com/careers, job ID #8810, Customer Support Representative. We are an equal opportunity employer.