Customer Technical Support Engineer

EXPERIENCE Infineon! As a TOP 10 semiconductor COMPANY worldwide - we commit to understanding our customers needs and to delivering best-in-class solutions, we partner for success, we innovate new technology to enhance your life and we create value in bringing global competence and satisfaction to every customer, every day. We are a company that focuses on the latest trends in energy efficiency, mobility and connectivity, security and safety, and on improving its customers' competitiveness in the market. From smarter automotive and industrial systems to leading-edge wired and wireless communications, Infineon never stops thinking about ways to help you succeed.



Customer Technical Support Engineer

 

We are seeking an experienced Customer Technical Support Engineer to support our Mobile Phone chip set business from our Allentown, PA office

 

Responsibilities:

· Provide technical support to customers, including knowledge of Infineon mobile platform products, low level software, and hardware

· Assisting customer and Infineon engineering project team in identifying, tracking, and solving problems

· Interface with our customers and Infineon Engineering teams

· Alignment of features and new concepts, assisting customers with system architecture early in the development cycle

· Support customers with the new and existing products. Analyze and resolve customer technical issues.

· Provide on-site customer/operator support on all issues: Design, PTCRB, GCF, FTA, IOT, Field Test and Production

· Provide customization/integration (ie, RF, HW Driver, MMI) support

· Manage region’s Customer Database, track issues and follow up resolution process including communication with customer (calls, issue reviews, etc.)

· Release management: make Customer specific SW and patch deliveries and maintain the Customer Release Database

· Production Support: Production Issue Resolution, CAR analysis, manage Device Quality Issues

 

Requirements:

· MSEE or equivalent

· 5+ years GSM/EDGE/WCDMA system debugger; Mobile device phone architecture design or mobile phone reengineering

· Proven experience in PTCRB /GCF /FTA procedure for GSM /WCDMA /HSDPA mobile devices

· Proven experience in System debugging of mobile devices ( phones, data cards )

· Experience with Layer 2 and 3 protocol stack software, ideally also L1 and physical layer of cellular wireless systems

· Self motivated team player

· Excellent communication skills in English

 

Notice to Recruiters and Agencies

Infineon prefers to recruit candidates directly, rather than through a third party recruiter or agency.  Infineon will only pay a fee for candidates submitted or presented where there is a signed recruiting agreement in place between Infineon and the recruiter or agency prior to the submittal and the candidate submitted for a specific requisition.  In the case of candidate(s) submitted or presented to Infineon by a recruiter or agency without a signed agreement, Infineon explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

 Education: Masters (or equivalent work experience)Job Level: 5-7 years