Director, Customer Service

Growing industry leader is searching the market for Director, Customer Service to lead the customer service organization in the Kansas City headquarters.  This organization has been an industry leader for over 40 years and has prided itself on quality, sales and providing excellent customer service. Job keys:-Bachelors degree required-7 plus years of excellent customer service management experience-Proven track record of employee development, coaching and mentoring -Metrics driven-Excellent planning, organization and communications skills-Strategic business partner along with proven track record of driving organizational change-Must have experience supervising field service technicians The selected candidate will be offered an excellent salary ($100-120k) plus bonus along with competitive benefits and retirement program.  Please provide current resume in a Word document along with daytime phone.  Equal Opportunity Employer  Position reports to (title): VPPlease email a copy of your resume in Word format to mergis-toledo@mergisgroup.com along with a daytime phone number. Built on more than 30 years of expertise, The Mergis Group is a specialty recruiting firm committed to helping professionals make the best career choices. We connect specialized professionals to leading opportunities that will foster success in their career.