Field Service Engineer

 

Felins USA, Inc. has been manufacturing quality packagingequipment for over 85 years.  We provideequipment, product line service and support both directly and through factorytrained distributors worldwide. Headquartered in Milwaukee,Wisconsin, Felins USA Incorporated is a Manufacturer and Master Distributor ofwidely diverse lines of specialty and custom bundling machinery servicingvirtually every industry.

 

Felins fosters an environment of continuous improvement as amanufacturer and employer to provide an appealing return for our customers andopportunities that are fulfilling and rewarding for our employees.




Field Service EngineerRequirements

 

Ø High mechanical aptitude with minimum 5 yearsrelevant hands-on experience

Ø High electrical aptitude with minimum 5 yearsrelevant hands-on experience

Ø Mechanical and electrical troubleshooting skills

Ø Able to read and understand mechanical drawings,BOM’s and electrical schematics

Ø Knowledge of PLC’s, their programming, and theirlanguages (Mitsubishi, Omron, AB etc)

Ø Knowledge of AC & DC motors and their drives

Ø Knowledge of Servomotors and their drives is aplus

Ø Knowledge of pneumatics

Ø Associates degree in electronics, engineering,or equivalent practical experience (Bachelors Degree in Engineering preferred)

 

Field Service Engineer Professional Requirements

 

Ø Leads by example, striving for continuous improvement,demonstrating a positive work ethic, fulfilling commitments, and acting in aprofessional manner 

Ø Works constructively with all stakeholders

Ø Represents, leads, and facilitates Felins‘ interestswhen working with dealers, distributors, end-users, and suppliers

Ø Develops trusting relationships with all levelsat the customer site

Ø Provides superior customer satisfaction

Ø Embraces company wide initiative for continuousimprovement and to solve problems even outside of primary area ofresponsibility

Ø Assures accurate, timely completion of projects

Ø Regularly seeks input from others with variedperspectives to overcome own blind spots

Ø Effectively manages multiple priorities

Ø International and domestic travel when needed(which could include weekend travel at times)

 Responsibilites:

 

Ø Repairing, installing and maintainingFelins  technology in-house, attradeshows, and at customer’s facilities world-wide

Ø Completing and submitting required reports ontime

Ø Instruction/training of customers on proper use,operation, and maintenance of Felins’ technology

Ø Provides effective remote and onsite servicesupport

Ø Recognizes potential problems with existingequipment and develop solutions with the ability to adapt to variousengineering designs, applications, and process criteria

Ø Reports product deficiencies and providesrecommendations for product improvements and enhancements

Ø Enhances Felins’ value to customers and growrevenue possibilities

Ø Supports Felins’ business through promotion ofFelins’ technology Felins’ expectations for the Field Service Engineer position:


Ø Willingness to do what’s needed to helpaccomplish desired goals

Ø Able to repair machines in a reasonable amountof time

Ø Maintain flexibility in performing other dutiesas needed while in-house

Ø Must have effective written and verbalcommunication skills

Ø Computer literate (Microsoft Office products&Internet Explorer)

Ø Ability to effectively troubleshoot servicecalls over the telephone

Ø Willingness to increase and expand skill levelsand abilities

Ø Develop and maintain expert level competencieson all Felins technology

Ø Professional attitude and appearance at alltimes

Ø Must treat all employees and customers withrespect and must be a teamplayer

Ø Observe safe work practices at all times andutilize personal protective equipment as required in accordance with Felins andcustomer site safety policies

Ø Perform all activities in compliance withFederal, State, and local government regulations and requirements

Ø Responsible for assigned tools and instrumentation,maintaining them in good operating condition and calibration

Ø Work closely with technical service, sales,manufacturing, and engineering to maintain project schedules, budgets,equipment, and materials

 




Felins USA,Inc. offers a competitive salary and benefits package.  Benefitsinclude health, dental, short and long-term disability insurances, 401kplan with a generous company match, 10 paid holidays, competitivevacation policy, tuition reimbursement program, and a pleasant officeenvironment.