Field Service Engineer(Power/UPS's)

Intro:
APC-MGE's objective is to be a "workplace of choice." Our culture is achievement-driven, diverse and truly global. With market presence and facilities in every continent of the globe - and the global opportunities that go with it - APC-MGE's culture today is vibrant, diverse and rich. Free and open communication at all levels, empowerment, recognition mechanisms, and cross cultural, cross functional teams working at various levels all go towards making APC-MGE a productive organization. We recognize our success is built on the efforts of our employees, who are committed to realizing our objectives of customer delight, open collaboration, and an interesting and lively workplace.


Job Responsibilities:
Job Summary To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification and repair of complex Gutor AC & DC UPS equipment.   Job description · Responsible for a region or subgroup of field services. · Performs installation supervision and commissioning of Gutor products including the batteries. · Performs maintenance for Gutor UPS equipment including batteries. · Trains customers on equipment operation and maintenance of Gutor products. · Represents Gutor in dealing with customer concerns. · Interact with customers by phone or face to face. · Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures. · Solve UPS problems at customers site and provides reports on these issues. · Providing 24hrs telephone support for customers. · Acquisition of Customer Service products. · Travelling internationally if required. The Field Service Engineer’s (FSE) primary role is to provide customer-site field repair, installation supervision and maintenance services to Gutor customers. The FSE will, when required (based on service contract or as circumstances dictate), travel to the customer site. There, this individual will be responsible for Gutor UPS systems repairing and analyzing a failed product or providing customer-site maintenance. Because in some cases repair needs will be done on-site the selected FSE must have intimate knowledge and experience in diagnosing and repairing electronic circuitry on a component level.   Your skills · Up to 2 years related experience · BS Electrical Engineering or equivalent · AC/DC Power Knowledge · Strong knowledge of electronic theory to component level · Ability to function independently · Strong written and verbal communication skills in English · Strong written and verbal communication skills in the native language of the respective location · High Level of professionalism and integrity · Self -Motivated · Willingness to travel extensively · The ability to function in a team

Company APC and MGE UPS Systems recently combined to form a $3 billion (2.4€ billion) Critical Power & Cooling Services business unit of Schneider Electric. Together, APC and MGE offer the industry’s most comprehensive product and solution range for critical IT and process applications in industrial, enterprise, small and medium business and home environments. APC and MGE solutions include uninterruptible power supplies (UPS), precision cooling units, racks, and design and management software, including APC's InfraStruXure® architecture the industry’s only integrated power, cooling, and management solution. Backed by the industry’s broadest service organization and an industry leading R&D investment, the combined company’s 12,000 employees help customers confront today’s unprecedented power, cooling and management challenges. Schneider Electric, with 112,000 employees and operations in 190 countries, had 2006 annual sales of $18 billion (€13.7 billion). Our business unit is pursuing a strategy to develop scalable enterprise platforms for the data center, including power protection, air conditioning, racks, and systems management. Revolutionary products, monitoring applications, and global services are now deployed in support of the most complex data centers and computing environments. Combined with MGE’s line of high end power systems and services, APC greatly enhanced this enterprise offering and the opportunity to sell across data center applications and customers with confidence. With the merger complete, our employees are tasked with the challenge of aggressively expanding its business, growing top line revenue profitably, and solving real customer problems. As such, we are focused on hiring successful and proven candidates who will be an integral part of the North American team and lead the way forward for growth initiatives for this $3 billion business. Background Founded in 1981 by three MIT engineers, APC rose to prominence with a product called the uninterruptible power supply (UPS). APC leveraged the explosion of desktop computing and created an entirely new market. From those early roots to their current offering of desktop and enterprise systems for power management, cooling, and threat management, APC grew to a global $2.4 billion public company, and now boasts over $3 billion in worldwide revenue after the merger of MGE UPS Systems, and acquisition by Schneider Electric, an $18 Billion leader in power and controls. APC Strengths Spending on network and physical infrastructure is currently increasing at double the rate of total IT spending. As such, the market potential for our business is outstanding. The company has clear strengths in the following areas: - Products –Recognized as having the most innovative and advanced products in the market, and continues to win awards for product excellence. - Financials –Financially strong and has the resources to invest in core operations and fund continued R & D. - Brand – The APC brand has been developed over 20 years and is recognized and respected as the leader in both retail and commercial channels.



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