Field Service Technican / Engineer, 3 Positions Available

Our Client has needs for Customer Service Technicians to diagnose, to calibrate, diagnose and repair our customer trackers. This person needs to be experienced in mechanical and electronic systems. Work will primarily be done in-house.

SCOPE: Perform duties to diagnose, modify and repair units returned from customers in house, or at the customer site and work with other staff as required to assist in providing solutions to customers, where only general methods are available in the making of broad decisions requiring considerable initiative and ingenuity.

1.Work from production check lists, procedures, instructions, customer and unit records, diagrams, prints, schematics, computer programs and similar documentation.

2.Receive units from customer based on documentation provided through previous customer contact by others. Document receipt of items and perform diagnostics review of unit to determine operating performance and potential causes and areas of failures. Tear down units and examine and clean components, testing for proper operation as required. Replace circuit boards or other components including wiring, optics, lasers and mechanical parts. Diagnose hardware and software problems, run appropriate computer programs, analyze data, isolate areas of potential or actual problems and make required modifications to suit current requirements and resolve problems. Perform course and fine alignments to optics within the unit to exacting degrees of accuracy. Test repaired or modified units, reassemble to suit specifications and issue repaired units for shipping by others.

3.Document repairs and annotate customer and product files as required. Print and include required documentation of repairs and modifications and prepare software and documentation upgrades as required.

4.Assist other team members by checking work prior to release of repaired or modified units. Notify engineering of conditions requiring more complex resolution, recurring failures or service issues or identified product limitations. Make recommendations for design or procedural changes. Design and build new service jigs or fixtures.

5.Travel to customer sites or other Company service centers to perform on-site calibrations, fine optical alignments and repairs as required and assigned. Communicate directly with customers in order to resolve equipment problems.

6.Prepare any range of required documentation, manually or in computer system to communicate, account for and record testing, calibration and disposition of units.

7.Control inventory of departmental equipment and units in for service. Requisition and maintain supplies of consumable materials used in departmental operations.

PHYSICAL REQUIREMENTS: 
Continuous lifting of very light materials, some lifting of light and average materials and occasional lifting of heavy weight materials over 60lbs..  Frequent bending, stooping, pushing, pulling, and sitting.  Occasional standing, reaching, climbing, upper body and arm rotation, and use of hazardous chemicals.

TOOLS AND EQUIPMENT USED:
Hand and hand power tools, pallet jack, forklift, soldering iron, drill press, oscilloscope, multimeter, spectrum analyzer, power meter, high precision temperature and barometric pressure sensors, cleaning and assembly chemicals, test and calibration fixtures, required safety devices, electrostatic discharge equipment, computer and common related peripherals.

HIRING PREFERENCES:
Two year Associates or Technical degree is REQUIRED.
On the job the job experience may substitute for the degree.
Three to Five years “hands-on” experience in mechanical assembly in a
high tech manufacturing environment REQUIRED.
Ability to diagnose and repair electronic systems REQUIRED.
Experience with free space optics PREFERRED
Excellent computer skills REQUIRED.
Experience with electronic test equipment such as: DVM, Oscilloscope,
Spectrum Analyzer PREFERRED.

Candidates must be able to pass background & drug screening.