Product Support Engineer

Share ideas that shape innovation. One of the world's great companies and an innovative leader in technology, John Deere offers an inclusive culture where teamwork thrives and performance is rewarded. It's the perfect career destination for high-level challenge and ongoing growth and mobility. Job Description: Product Support Engineer For additional Employment Opportunities at John Deere visit: www.JohnDeereCareers.com Information on the move - it's the mission of NavCom Technology, Inc., a wholly-owned subsidiary of John Deere.  Specializing in precision GPS, wireless communication and robotics systems, we call it the "mobilization of information" and it's vital to the way the world does business today.  Our people do challenging technical work they thrive on, and we offer them the casual, stimulating environment that facilitates their most productive thinking.  Located in Torrance, California, NavCom is always looking for the best and brightest to keep us on the leading edge of the fast-moving technology industry.  View location information to learn more about the area. One of the benefits of working at John Deere is our comprehensive career development program.  Our employees' internal resumes are accessible on-line by managers and human resources, allowing them to match employee interests with company needs—in short, getting the right people in the right jobs, at the right time. John Deere NavCom is seeking a Product Support Engineer to support technical questions regarding GPS receiver product and GPS network  installation, configuration, operation, and troubleshooting. In addition, in this position, you will:  Conduct product demonstrations for user interface and capabilities to dealers and potential customers.  Provide pre-sales technical support in collaboration with the sales team to address customer concerns/questions on technical aspects of a product. Deliver dealer training - providing product installation guidance, software integration and troubleshooting techniques. Assist in overseeing and developing product manuals/technical literature; interfacing with technical writing staff to ensure content is accurate and complete. Help maintain the technical support sections of the website; providing appropriate content as needed for new and existing products (FAQs, troubleshooting guides, etc...). Work in a lab environment testing customer reported problems, analyzing the results of data submitted via customers to validate problems and provide guidance on corrective actions.Education  Bachelor's degree in an Engineering or Technology discipline with electronics (computers, controllers, GPS receivers, etc.) and/or radio frequency focus, or equivalent experience. Required Skills and Experience  Minimum three years experience in a technical support position with electronics (computers, controllers, GPS receivers, etc.) and/or radio frequency devices. Proficient in Microsoft Office suite, specifically Powerpoint and advanced skills in Excel. Ability to create reports, training documents and develop web content (not web design). Excellent written and verbal communications. Willing to travel up to 15%.Desired Skills and Experience  Familiar with GPS/GNSS technology and/or geodesy. Familiarity with radio frequency technology. Experience with performance test, Product Verification & Validation (PV&V), repair and/or overhaul.The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position. Join a company that keeps you growing. Because we are a large, global organization with many disciplines and locations, you'll have the opportunity to explore different roles. Plus, our continued growth constantly creates new advancement opportunities. We offer compensation based on both individual and company performance, as well as total rewards package that includes an attractive 401(k), a Defined Benefit Pension plan fully paid by the company, complete health coverage, wellness programs and a variety of other benefits designed to support your success.