Quality Assurance Engineer - Operations

Belkin International, Inc. offers a diverse product mix designed to give computer and consumer electronics users seamless integration in their homes, cars, and on the go. Founded in California in 1983, Belkin is a privately held company and the recognized leader in connectivity solutions, in addition to accessories for iPod® players, MP3 devices, and others. We provide extensive solutions for networking, home theater-with our PureAV line-and many more categories. You can view and purchase all of them at www.belkin.com, as well as through a network of major distributors, resellers, and superstores. In addition to corporate headquarters in Los Angeles and a distribution center in Indianapolis, Belkin’s phenomenal growth has led to our expanding global presence. We have offices throughout Europe-in the United Kingdom, the Netherlands, France, and Germany, among others-Australia and New Zealand, and several Asian cities including Shanghai and our regional headquarters in Hong Kong.Our product mix includes award-winning innovations for easy-to-set-up networking solutions, accessories for iPod® players and XM player devices, and the first CableFree USB Hub. Our PureAV® brand, a line of cables, power, and digital wireless accessories, extracts the full performance potential from high-end home theater equipment, while offering elegant designs and advanced features.Our mission is to continue to be the best supplier of our product lines in the world, and to accomplish this, we need to hire the best employees. We will continue to innovate, to change to meet the industry's changing demands while maintaining high quality, stellar customer service, and the most rapid lead times in the industry.Belkin has come a long way to become the market leader across its product lines in just over two decades. From a garage in Hawthorne, California, with two employees and sales of $100,000 for the year, Belkin has become one of the fastest growing companies in its industry, with over 1,000 employees and sales topping $1 billion worldwide. In addition to earning Inc. magazine’s 2003 Hall of Fame award, Belkin has been listed twice in its list of “500 Fastest-Growing Privately held Companies in the U.S.”, the “Inner City Top 100” list for six consecutive years, and the Los Angeles Business Journal’s “Fastest Growing Private Companies” list for five years. Belkin products have also garnered numerous accolades and praise from various media outlets, including the Wall Street Journal, CNN, CNET, Popular Science, GQ, and New York Times.Belkin is an Equal Opportunity / Affirmative Action Employer.For employment opportunity information please visit our website at www.belkin.com/careers Quality Assurance Engineer – Operations is responsible for sustaining a robust quality management system to ensure world-class quality processes are established and consistently practiced. Maintain and uphold the Quality Manual, Quality Policy and appropriate procedures, work instructions and quality records as necessary in support of the quality management system and ISO 9001 certification. Lead internal and surveillance audits in support of ISO 9001 and TL-9000 certifications.Responsible for maintenance of a customer complaint management system to ensure that all reported customer nonconformance are documented, investigated and eliminated. Facilitate cross-functional problem-solving teams that drive towards root cause analysis and implementation corrective actions to changes in product, process, and procedures, as appropriate to prevent recurrence of nonconformities. Maintain and support incoming inspection and outgoing audit test schemes to detect quality discrepancies from entering operations and reaching the customer.Specific Responsibilities: Work with Quality manager in developing and maintaining an on-line web-reporting tool for data logging and managing customer quality discrepancy information. Work with all functional groups to ensure reporting tool is effectively utilized as the mechanism for capturing and properly documenting customer quality concerns. Facilitate the implementation of appropriate changes to product, process, system and procedures through the ECO process to prevent the recurrence of reported nonconformities. Communicate and work directly with Hong Kong Supplier Quality on vendor quality issues. Facilitate appropriate team-oriented problem solving tools and techniques (e.g. TOPS, 8D, KT, 6M’s, 7 Why’s, etc.) Develop training materials and train appropriate personnel on problem solving tools and techniques. Take timely containment actions to quarantine suspect product to minimize customer exposure. Work with Quality Manager and Operations personnel to develop and document an appropriate level of incoming inspection and outgoing audit and inspection test scheme. Maintain and update procedures and work instructions as necessary to ensure robust operation of the QMS. Support document control system that manages documentation creation, revision control, approval, distribution, and obsolescence. Maintain ISO 9001 and TL9000 QMS certification. Fulfill responsibilities under ISO 9001, understand and fully support ISO system. Lead the corporation in pursuit of ISO 14000 Environmental Management System certification. Travel to domestic and foreign offices, as required. Support integrated Quality and Environmental Management System.Education and Experience Requirements: Minimum 5 years of quality experience in an ISO manufacturing environment Minimum 5 years in a quality role B.S. Degree in technical field (e.g. EE, ME, Computer Science, etc.). Able to quickly grasp technical product quality issues, failure analysis reports, test reports, and technical engineering / design solutions MBA, a plus ASQ CQE and / or CRE certification ISO 9001, 2000 lead auditor certification Experience with a broad range of electronic, mechanical and electromechanical components, materials and manufacturing processes (e.g. PCBA, injection molded plastics, cables and wire harnesses) Excellent written and verbal communication skills Strong leadership and facilitation skills. Highly effective working in a team environment Highly organized and detail-oriented oriented, with strong follow-through Exceptional analytical and problem-solving skills Familiarity with ERP system concepts, Oracle preferred Ability to travel domestically and internationally Computer skills include familiarity with Windows operating systems, Microsoft Word, Excel, and ProjectBelkin is an Equal Opportunity / Affirmative Action Employer.See Job Description