Senior Customer Service Representative

Intro: Custom Sensors & Technologies (CST) is a business unit of Schneider Electric, a Global Fortune 500 company. We are a global manufacturer of intelligent sensors and sensor-based systems for the transportation, industrial, medical, aerospace and government/military industries. CST is made up of the leading brands of Crouzet, Kavlico, Crydom and the former divisions of BEI Technologies: Systron Donner Automotive, Systron Donner Inertiall, Newall, Kimco Magnetics, Industrial Encoders, Duncan Electronics, Ideacod and Precision Systems & Space Company.CST offers a competitive salary and benefits package, a professional work environment and opportunities for professional growth. Job Responsibilities: The Sr. Customer Service Representative should possess the ability to perform the following:· A wide variety of complex support activities in the customer service function. Responsible for promoting and maintaining positive customer relations. Responding to customer inquiries by providing status of order, repair, return or field servicing. Examine warranty claims and handle customer returns and exchanges. Handle complex accounts and provide product and pricing information on custom engineered products. Interact with other departments to ensure delivery schedule. Provide leadership to and train lower level employees. Sr. Customer Service Rep. duties include:· Customer interface - order entry and maintenance of all documents including spec folders, quotes, purchase orders, etc. · Provide quotes on new and existing designs to customers. · Process ITAR, export and licensing paperwork. · Provide scheduling, releases and liaison services to customer base. · Implements or recommends corrective services to adjust customer complaints. · Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. · Acts as a liaison between the Customers, Field Sales Force and other functions within the company. · Implements, and researches status of, customer orders, returns, repairs, or replacements, providing information to customers on problems. · Performs order management such as expediting and resolving scheduling problems, tracking and communicating progress points of order to ensure delivery requirements are met. · Adjusts customer orders per customer request, and communicates change information to the appropriate parties. · Investigates and ensures resolution of customer service requests. Reconciles and communicates information from a variety of sources to ensure accurate resolution. · Maintains accurate and complete documentation of customer communication and action taken. Maintains and updates profiles. · Utilizes a base knowledge of the companies products and their use. · Develops, recommends, and coordinates the implementation of new procedures.Minimum Qualifications and Required Experience:· High School education. · 4 year College Degree or Equivalent · 3 years related experience · Proficient in computer software applications such as MS Office (Word, Excel), · Experience with ERP/MRP software (Avante preferred) · NAFTA / Export Compliance experience desired Submit Your Resume Online NowSchneider Electric Company is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.