Technical Support Engineer (TSE:1)

Intro:
APC-MGE's objective is to be a "workplace of choice." Our culture is achievement-driven, diverse and truly global. With market presence and facilities in every continent of the globe - and the global opportunities that go with it - APC-MGE's culture today is vibrant, diverse and rich. Free and open communication at all levels, empowerment, recognition mechanisms, and cross cultural, cross functional teams working at various levels all go towards making APC-MGE a productive organization. We recognize our success is built on the efforts of our employees, who are committed to realizing our objectives of customer delight, open collaboration, and an interesting and lively workplace.


Job Responsibilities:
APC, a Fortune 1000 company headquartered in Rhode Island, is seeking individuals for its Technical Engineering Professional Development Program. You begin your career as a Technical Support Engineer promoting your way to variety of global opportunities in APC products or services (Product Manager, Configuration Engineer, Applications Engineer, Systems Engineer, Field Service Engineer, or Network Integration Engineer) over 24-48 months. The initial role as a TSE is located in Rhode Island on the Customer Solutions Team (CST), responsible for understanding power solutions and how they are integrated with our customer needs. The TSE will provide accurate post-sales technical support via phone/web technologies for APCs entire product line and will be required to interpret policies and make business decisions to meet aggressive deadlines with minimal supervision.

Main Responsibilities: - Assist potential customers with product selection and configuration - Interpret and resolve complex product questions - Identify and route large business opportunities to sales teams for follow up and closure - Ensure every interaction creates the optimal customer experience

Required Skills / Qualifications: - Bachelor degree required: engineering / information technology preferred - Strong problem solving and a high level of technical aptitude - Excellent interpersonal and communication skills - Capable of making business decisions to serve company and customer needs - Ability to work in a dynamic, global environment - Flexibility to travel or relocate - Fluency in English required. Bilingual skills a plus

The initial training and entry-level positions are located at our global headquarters in West Kingston, RI. Career path promotions are available throughout the United States and include international assignment opportunities.



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