08-0146 Supervisor Applications

08-0146 Supervisor Applications

Pepco Holdings, Inc. (PHI) is one of the largest electricity delivery and natural gas companies in the mid-Atlantic region. More than 1.8 million customers in Washington D.C., Delaware, Maryland, New Jersey and Virginia depend on PHI for their electricity and natural gas needs.

We are seeking a Supervisor Applications to join the staff at our Carneys Point, New Jersey location.  In this role, you will:

· Perform leadership duties of a first-line supervisor to make optimum utilization of employees, equipment, and material. 

· Supervise and coordinate the work of others. 

· Use interpersonal influence and communication to guide team towards attainment of goals. 

· Usually reports to a manager.

· Apply intensive and diversified knowledge of IT principles and practices in broad areas of assignments and related fields. 

· Develop and evaluate plans and criteria for a variety of projects and activities to be carried out by others.

· Require the use of advanced techniques and theories, precepts and practices of his/her field and related disciplines.  The knowledge and expertise required for this level of work usually results from progressive experience and increasing levels of responsibilities.

· Represent the department to resolve important issues, as well as, to plan and coordinate work with other departments. 

· Have regular contact with business areas and IT personnel. 

· Maintain liaison with individuals and units within or outside his/her higher organization.

· Make decisions independently.

 

POSITION DUTIES / RESPONSIBILITIES: 

· Coordinate work between organizational segments. 

· Communicate Company policies and practices.  Promotes two-way communications with employees and resolves employee concerns using appropriate corporate resources. 

· Ensure safekeeping of materials, tools, and equipment. 

· Assign work. 

· Ensure appropriate training for subordinates is accomplished. 

· Explain work procedures and solves work problems. 

· Communicate corporate policies and practices to employees, and insure compliance. 

· Control quality, quantity and promptness of work performed as measured against accepted standards.

· Administer disciplinary measures. 

· Recommend improvements and modifications to organization, procedures, policies, standards, specifications, processes and tools within area of supervision.

· Conduct and completes fair and accurate Performance Appraisals at regularly scheduled times. 

· Conduct coaching in a positive and productive manner. 

· Assist employees with the development of their career goals. 

· Seek opportunities to provide appropriate recognition. 

· Counsel employees concerning work problems and productivity. 

· Assist in the preparation and monitoring of departmental budgets. 

· Conduct structured interviews with prospective employees. 

· Recommend hiring and promotions.

 

Required:

· Bachelor's degree in Computer Science or related field, OR equivalent combination of education, training, and/or experience.

· Experience demonstrating skill adhering to and ensuring compliance with Applications Development Life Cycle standards and IT documentation standards.

· Experience assisting with translating clients' enhancement requests and/or problem resolution requests into technical specifications. 

· Experience demonstrating skill analyzing data to support problem resolution, information requests and/or trend analysis.

· Experience demonstrating skill managing multiple concurrent projects to include assisting with preparing time/manpower estimates and planning resource utilization for assignments.

· Experience demonstrating skill communicating with clients and/or vendors orally and in writing (e.g., to create reports, resolve problems, and clarify system objectives).

· Experience demonstrating skill leading teams to include planning, coordinating, and prioritizing work.

· Experience demonstrating skill using PC-based word-processing, spreadsheet, and email software.

· Ability and willingness to work extended hours or modified schedule, including being on call, working evenings, holidays and weekends, and emergency work as required.

· Ability and willingness to travel to various Company locations on occasional basis.

· Must pass First Line Supervisory Assessment.

· Must successfully pass a Criminal History Records Check.

 

Preferred:

· Experience demonstrating skill supervising others to include conducting performance appraisals and/or coaching/providing feedback.

· Experience demonstrating skill acting as a technical and/or functional expert to business areas and/or other IT applications teams.

· Knowledge of client/server and/or web based development applications, languages, environments and/or tools (for example, Oracle, SQL, SQL Server, JAVA, .NET, XML, HTML, DB2, MS Access, VB6, Crystal Reports, MQ, Web Services, IIS, and/or Sourcesafe).

· Knowledge of the core systems and applications used in customer care (e.g., CIS, C3, load settlement applications, meter reading applications).

· Knowledge of the Outage Management System. 

· Experience demonstrating skill performing root cause analysis to investigate and troubleshoot application or system issues.

· Experience demonstrating skill adhering to and ensuring compliance with Sarbanes-Oxley standards.

· Experience demonstrating skill preparing and delivering presentations and/or client training.

· Experience demonstrating skill using PC-based presentation and/or project management software. 

 

PHI is an affirmative action, equal opportunity employer with a commitment to diversity. 

 

To submit your resume through our on-line application process, please access the following address: http://v2.projectix.com/PHI/jobboard/JobDetails.aspx?__ID=*15D3BD8B309FC3D8